Visitor
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3 Messages
Contact info for billing dispute
What is the mailing address or email address for a billing dispute with documentation to be provided?
Visitor
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3 Messages
What is the mailing address or email address for a billing dispute with documentation to be provided?
CCDaryl
Problem Solver
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828 Messages
4 years ago
Thank you for reaching out to us in our Forums. I can help you. without divulging your name and personal account information, what's going on?
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user_ee3923
Visitor
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3 Messages
4 years ago
Hello. I changed my service online on 7/30/21 and received a confirmation email from Comcast the following day. But the changes were not made on 8/1/21, so I followed up later in the month to inquire why it was taking so long. The customer service rep made the changes, and my bill shows a credit effective 8/18/21, but per the confirmation email the changes should have been effective 8/1/21. I am thinking I need to send my dispute via regular mail because I have to include the confirmation email...unless there is a way for me to fax it or email it with an attachment. Please advise.
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iamdawoz
New Poster
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5 Messages
4 years ago
this is a joke, you have no communication with anybody, you at there mercy and ive already been to the store 3 times and this matter is still not resolved UNBELIVEABLE
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user_b41ca7
Visitor
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1 Message
4 years ago
[Edited: "Personal Information"] email; Charles [Edited: "Personal Information"]. Billed 19.99 for our purchase on movie on Nov. 15th. Should have been rental @ $5.99
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user_b47d3f
Visitor
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1 Message
3 years ago
I bought a new house on 12/29/21. I scheduled an Xfinity self-install to be effective on 12/30/21. Comcast has billed me for services not rendered for the period of 12/5/21 - 1/4/22 (not rendered 12/5/21 - 12/29/21). I paid these chargesand have now received a new bill for $381 for services from 12/5/21 to 2/4/22. How can I be credited for the charges I already paid for services that weren't rendered by Comcast?
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user_4ae45d
Visitor
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2 Messages
3 years ago
I need to make a billing dispute and need answers to †he above questions My email address is [Edited: "Personal Information"]
(edited)
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user_4ae45d
Visitor
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2 Messages
3 years ago
I don't understand how and where to send my billing dispute. It is practically impossible to contact xfinity . Please send me an email with the information I need.
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tenoliav
New Poster
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4 Messages
3 years ago
I have been trying to reach a live customer service agent all day. All I get is that automated service. I need to speak with a Supervisor regarding an investigation of a 1 month charge on my bill. The agent admitted to me on Saturday that Xfinity system does make mistakes sometimes and over charge or bill additional charges. As long as I've been with Xfinity, I've never know you to let customers go a month without paying a bill and they not terminate services. Every time I pay my bill, it never said on the system that I was a month behind, then all of a sudden Saturday when I went to pay my bill, it shows a month past due. The ironic part is, 2 weeks ago I made a payment and spoke with an agent because I called in to let billing know I was going to be about a weekend behind and the day I was going to go online and pay. She look at my account and said, no worries that's fine and you are not behind. So how all of a sudden a couple of weeks later, I'm a month behind and my service hasn't been interrupted? I want to speak with a Supervisor immediately.
Times are too hard for this company to keep trying to overcharge customers. Your prices are already too darn high!!!
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