4 Messages
Comcast is becoming way too expensive.
My bill is now $80 more than what my previous plan I chose the last time I upgraded it. My plan page literally says "$130 a month" yet my bill is $211. And now the cost is going to up an additional $20+ in January 2024?
In addition, I am using my own Modem and Wifi Mesh Routers, and apparently that disqualifies me from using Unlimited Internet now, which I've reached the cap for last month and almost there this month. Comcast wants $30 more for me using my own gear? Seriously?
So by this logic, my new bill could be $270 or more after taxes/fees, for something I originally signed up for at $130.
How are you going to remain competitive? I am seriously considering switching for a fiber competitor. It's UNLIMITED and 2X faster with 10X faster upload seeds for half the price, and streaming TV plans are also cheaper with more options.
XfinityEva
Official Employee
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1.1K Messages
7 months ago
Hey there @antdroid we understand your frustration with the upcoming changes and we can certainly help look into a new promotion for your services. You can log into your account through Xfinity.com to check out available options or you can also send us a direct message with your full name and service address.
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user_4fld38
1 Message
7 months ago
Tell me the name of the other option. I'm tired of Comcast's blatant price gouging and fees that materialize without any sensible explanation.
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runningincircles
3 Messages
7 months ago
Comcast has been trying incredibly hard to gouge customers on bandwidth usage, too. While they act like 1TB is a lot, it really isn't considering EVERYTHING is digital nowadays, from downloading movies, TV shows, video games, music, as well as streaming them, in addition to just your average internet usage. If you have 3-4 people living in a household, it's incredibly easy to surpass the 1TB cap. They know this, which is why they want to add a fee to it. They've already implemented the gouge in much of the United States. Thankfully, though, there are some politicians who have stood up to it.
We have a pretty basic deal with cable, phone, Netflix, and high-speed internet. It exceeds $250/month. That's ridiculous. I'd honestly prefer to drop the cable entirely and just subscribe to a few streaming services since I barely watch cable nowadays. Cable is full of trash that caters to the lowest common denominator nowadays. Just a bunch of "reality" shows, reruns of the same TV shows and movies, etc.
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user_hvmc6u
1 Message
7 months ago
My mom is elderly living in assisted living. She watches PBS and local NBC and needs the lowest speed internet. The best they can do is $160 per month. [Edit: Language]? I recently called to try get the price lower, and after a huge screaming match with a supervisor (after they told me I could switch to some new plan that would be cheaper and would include all the same channels, 2 visits to hook up and fix the new box, but guess what, none of the local channels included like I was promised)…now I had to switch back to the old plan but the pricing had gone up (surprise!) so after all that I am now paying MORE for the same service!! I called to get the price lower and the best you could do was raise the monthly cost!! Shame on you Comcast, this is despicable.
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user_0fe23f
Visitor
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1 Message
6 months ago
I feel your pain as we have a similar set up- I told my husband to cut the cable and we are looking for better options.
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user_hbaw4p
1 Message
6 months ago
Agree. I have spent hours on the phone today trying to get what was promised by a representative. Only to be told that they cant do what they said and sorry they told you that to bad. Bill went from $165 to $230, and they removed services to try and get price down. I specifically told them I did not want to lose what I had. Seems like they will tell you anything on the phone not put notes in and then it is your word against theirs. They don't value the customers word. I now have less paying more and looking for a competitive solution. They make it so difficult to communicate with them. Only option I have to dispute is not to pay the bill, which i am sure they will promptly terminate my service and turn me in to the credit bureau. Unbelievable stance from supervisor. Told me to bad not in file or on my contract so it doesn't matter what I was told. It is a mis communication, then hung up on me and never tried to recontact me. If I find another option, I will never use Xfinity again.
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gr2271
Visitor
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1 Message
6 months ago
I agree. I pay $260 a month basic tier and internet, channels 1-299. What I get is 3 channels running Murder She Wrote 24/7, 2 more with Matlack, about 20 channels of 50s and 60 s reruns and 20 more just selling products and 3 channels I don’t get without subscription. Then there’s 10 more of absolute trash reality. I am ready next month to cut tv and just keep the wifi, since I already have 3 subscription channels.[Edited: "Inflammatory"/"Language"]
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Teshlovely12
2 Messages
6 months ago
My bill is $297, I'm cancelling now
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antdroid
4 Messages
6 months ago
Just coming back to this post 1 month later after my rant. I cut the cord, switched to a fiber ISP and saved a ton of money. Will be looking into streaming TV services when I need to watch live sports, but until then I am very very happy with fiber.
Getting 2X faster download speeds (2Gbps) than what comcast's max speeds were, and my uploads is capped at 30mbps (i'm getting 600-800mbps upload now even on wifi!) and even with adding my similar tier'd tv package and bundles back via a streaming service, I'm still looking to close to $100 monthly, but i can do that a la carte if I really wanted.
The only thing I'm really going to miss with xfinity is free peacock, but that's only $5 for premier league football coverage.
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Quadro
Frequent Visitor
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22 Messages
6 months ago
I was paying 170 2 years ago, now its up to $237 dollars. I'm going to cut something off, the [Edited: "Language"] with this. Comcast is getting out of control.
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user_mtwg41
1 Message
6 months ago
Our bill is going up $40 a month in February 2024! That's a 20% increase for us! How can that be justified??? The inflation rate was only 3.4% in December 2023!
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user_lntaup
1 Message
6 months ago
Totally agree! And then you spend 2 hrs chatting to try to get a new promotion and they offer you a savings of $5/mo. Comcast is a [EDIT: Inflammatory] company. Switching to internet and sling and the second I feel confident in getting internet from my cell provider I'll never return to Comcast. Internet only with sling may only save 30/mo but it's 30 extra I won't be giving to comcast.
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Quadro
Frequent Visitor
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22 Messages
6 months ago
I set a new deal with comcast, same 1200 speed, house phone , but i had to cut down the cable to basic cable and now its $190. I have no choice but to stay using comcast, i mean one 190 is better than 240. I just watch stuff mostly on the internet anyway, buying blu-ray movies, etc.
If they keep increasing stuff, and having no good deals, they're only making worse on them. But besides that, in a few months when i get new place, I'm only using cell phones and buying a roku tv and get 2000 speed, that should be much cheaper.
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user_7xrmse
1 Message
5 months ago
I have decided to cut the cable. My bill is $260 a month. So, reached out and asked how much would it cost me for just Internet? They told me it would be $120! I was like what?? I only have 400mbs. The website says that 50 a month. My Son has Internet only and higher speeds and only pays $70
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user_db761m
1 Message
5 months ago
They will just tell you that the way to lower your bill is to ADD an additional service of mobile. Like I’m going to add an additional service when you’re already price gouging me for cable and internet that runs anywhere from 4 to 40 mbps when I’m paying for 800. I’ve already got my contract end date marked on the calendar and will be DONE. There is no customer service when it comes to retaining current customers. With the streaming platforms and other available internet providers, you think we will just pay $200 a month to have [Edited: "Language"] internet and the same shows we can watch via streaming? Not when groceries and our mortgage cost what they do. You are a commodity, not a necessity and you should probably start to treat your current customer base as such before you’re out of business.
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