Frequent Visitor
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7 Messages
Charged $100 install for outdoor line failure. I will be cancelling my service if not refunded.
I had my cable go out a few days last month. I called support who said someone would get back to me but never did. I called again a few days later and they sent a tech ot. The guy found the cable outside was damaged by animals they figure. The ran a new cable from the street to the box on the outside of my home. I discovered that I have been charged $100 as an install fee to restore my service. I called yesterday to demand a refund and an adjustment to my bill for the outage. I see the adjustment but am still charged the $100 install fee to repair the line. If I don't get the $100 removed I will be returning your equipment and cancelling my service. I'll be checking my account the next few days for my money.
XfinityArmand
Official Employee
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2.2K Messages
2 years ago
Hello there @crashnburn1! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so happy to hear from you and want to help in any way that we can to ensure that you are having the best all around experience with your service. No worries! You have reached out to the right team, and we are going to get things squared away for you. So that we can ensure that your billing concerns are addressed properly, please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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CCEthan
Official Employee
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1.4K Messages
2 years ago
Glad we could get the charge taken care of. Don't hesiatte to reach out if you need anything else.
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