Can't view my bill

Doesn’t work there either. 

Appreciate the feedback, @user_o1yrzv. The website may not need fixing if some basic troubleshooting resolves it, like what was mentioned about clearing cache and cookies or using incognito mode. Let us know if after these steps you still run into issues, and we're happy to take this "offline" if necessary to properly report it to our developers :)

I'm a professional software engineer and manager. I would not let something like this fly on my team. You can do better. This is a software defect due to a crash in your code. 

I understand where you're coming from, @user_o1yrzv. We have a specific escalation process to follow in order to properly report issues like these to the correct team(s). If you are willing to help us document this feedback and send it up with a ticket, could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Thank you. i'll do that.

This appears to be a global issue as it is occurring with others. There should be a notice at the top of the page that this is being worked on. It is inefficient to just submit tickets individually when it is global. 

I definitely want you to be able to view your bill online with ease, so thanks for letting us know what's happening on your end user_hrdncw! Can you let me know how you're going about viewing your bill?

Hello @user_pgio3x, thank you for your comment. Sorry to hear you’re having trouble viewing your statement, I know how frustrating that can be.  Have you had a chance to clear your browser’s cookies and cache yet? Sometimes that can fix loading issues. It may also help to try a different browser if you haven’t already. If you’re able to check, can you see your statement through the Xfinity app? That can sometimes work even when the browser doesn’t.

Hi there, @user_qqminw! Sorry to hear about the trouble with viewing your bill. Have you tried any of the steps outlined in other responses? Specifically clearing the cache/cookies on your browser and seeing if the bill is viewable in the XFINITY app?

I tried both the app and on a computer I have never logged into Xfinity on. Fix it and stop giving people the run around! It’s clearly a problem on your end, not the customer’s end!

Thanks for letting us know that you tried that, @user_qqminw. We are tracking issues as they occur. We would like to work with you more to see if we can help and to provide any information you may need from your bill in the meantime. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am having the same issues.

Hello, @user_nuqax3! Thanks for letting us know you're having trouble viewing the bill. Have you attempted to clear the cache and cookies on your browser and checked the app as suggested in the other responses?

Thanks for letting us know you're in the same boat when it comes to viewing your bill user_jnjyu3, and we're here to help 👍 Can you let me know how you're going about trying to view your bill?

Good evening @TitanicId, and thank you for reaching out on our Community Forums to report that you are also having issues trying to view your bill. To confirm, are you experiencing the same error if you try to view your bill on the app instead of the website? May I also confirm that you are logged in as the primary user? 

I did not even know that the app had a place to read the bill until I saw it on this web page before you posted the response to me.  I can view the bill in the Comcast Xfinity app on my iPhone, as I just tried it.  It does not work to view the bill from the link in the Comcast Xfinity email on my iPhone running iOS 26.3 or Windows 11 computer using the Comcast Xfinity website as I get that slice error.  Viewing the bill on Comcast Xfinity's website on March 3rd and 4th, 2026 gets an error in Microsoft Edge, Firefox, Chrome, and Safari web browsers.  I am logged in as the primary user.  I am still waiting for Comcast Xfinity to fix this.  The website that does not work to view the bill is https://customer.xfinity.com/#/billing/brite

I also posted this issue here: ‎Direct Messaging | Xfinity Community Forum

Thank you for confirming that information and I'm glad to hear it's at least working on the app @TitanicId. Are you experiencing any errors when trying to access other account functions or is it just when trying to access your billing statements? 

The main error I have is when I try to view the Comcast Xfinity bill on the website https://customer.xfinity.com/#/billing/brite
For several months now, I also cannot view any Comcast messages on my TV from the Comcast Xfinity X1 cable TV box.  It tells me that I have message(s) to view, but when I go in to view the messages, it says that I am all caught up and does not display any messages.  In the past, it usually would tell me what was free to watch for the week.  Since the messages on the TV quit working, I stopped even trying to display the messages on the TV.  Note that I do not have any messages to view on my TV currently though.  I mentioned this to the Comcast Xfinity support person at the same time as mentioning the display billing issue and never got any response from the support person about the Comcast Xfinity X1 cable TV box messages.

The main issue is that I cannot view the bill on the website https://customer.xfinity.com/#/billing/brite
I also reported when contacting Comcast Xfinity support at the same time as the bill viewing issue that Comcast Xfinity X1 cable box messages do not work on my TV for several months.  It says it has message(s) to view, but it says I am all caught up when I try to view them.  I told the Comcast Xfinity support person at the same time as reporting the bill viewing issue and never got any response from the support person.  In the past, the messages usually said what to watch for free.  I quit trying to view the messages on my TV since it quit working.  Note that I do not currently have any messages to view on my TV.