Can't view my bill

Doesn’t work there either. 

Appreciate the feedback, @user_o1yrzv. The website may not need fixing if some basic troubleshooting resolves it, like what was mentioned about clearing cache and cookies or using incognito mode. Let us know if after these steps you still run into issues, and we're happy to take this "offline" if necessary to properly report it to our developers :)

I'm a professional software engineer and manager. I would not let something like this fly on my team. You can do better. This is a software defect due to a crash in your code. 

I understand where you're coming from, @user_o1yrzv. We have a specific escalation process to follow in order to properly report issues like these to the correct team(s). If you are willing to help us document this feedback and send it up with a ticket, could you please send our team a direct message to continue?

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

Thank you. i'll do that.

This appears to be a global issue as it is occurring with others. There should be a notice at the top of the page that this is being worked on. It is inefficient to just submit tickets individually when it is global. 

I definitely want you to be able to view your bill online with ease, so thanks for letting us know what's happening on your end user_hrdncw! Can you let me know how you're going about viewing your bill?

Hello @user_pgio3x, thank you for your comment. Sorry to hear you’re having trouble viewing your statement, I know how frustrating that can be.  Have you had a chance to clear your browser’s cookies and cache yet? Sometimes that can fix loading issues. It may also help to try a different browser if you haven’t already. If you’re able to check, can you see your statement through the Xfinity app? That can sometimes work even when the browser doesn’t.

Hi there, @user_qqminw! Sorry to hear about the trouble with viewing your bill. Have you tried any of the steps outlined in other responses? Specifically clearing the cache/cookies on your browser and seeing if the bill is viewable in the XFINITY app?

I tried both the app and on a computer I have never logged into Xfinity on. Fix it and stop giving people the run around! It’s clearly a problem on your end, not the customer’s end!

Thanks for letting us know that you tried that, @user_qqminw. We are tracking issues as they occur. We would like to work with you more to see if we can help and to provide any information you may need from your bill in the meantime. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I am having the same issues.

Hello, @user_nuqax3! Thanks for letting us know you're having trouble viewing the bill. Have you attempted to clear the cache and cookies on your browser and checked the app as suggested in the other responses?