Cancel my service

I’ve already moved out of my previous address, and the new tenant has set up their own Xfinity account there a couple of weeks ago. However, I’m still being billed for the old account.

I spoke with an agent earlier, and they said they would call me back, but I haven’t received any follow-up.
Could someone please help me cancel my account and stop the billing?

Thank you for your help.

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XfinityBrianH

Official Employee

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1.7K Messages

5 days ago

choosh Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_m5ocwc

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4 days ago

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XfinityJanelle

Official Employee

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1.8K Messages

@user_m5ocwc Thank you for dropping a comment on this thread. We are happy to assist you with your concerns. We recommend creating a post first. If more information such as personal information is needed we will then ask you to send a DM, Please check out the forums guidelines here .

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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