Canadian phone number not accepted in my account

I have an account ,at XFinity. Just received an email stating that they an text message and could not reach me. My phone number is a canadian phone number, and the web site of Infinity does not want to take it. I even when to an XFinity store and they told nothong can be done !!!

Now, what do I do to have my phone number accepted ?

To answer your questions:

Yes, the format of a Canadian phone number is exactly the same, as for North America. Format: 10 numbers = (000) 000-0000.

I don't have, and never had a previous account with XFinity or Comcast.

The email said:

Confirm your mobile number is correct

We recently sent you a text message but unfortunately it was not delivered.

Please take a moment to check your account to make sure your mobile number is correct. It's important to keep your mobile number up to date to ensure you receive important text messages about your Xfinity service in the future, including billing and appointment reminders, and outage alerts.

In my account it is written:

Verify your mobile number. A code was sent to (514) 000-0000.

We'll use this number to help protect your account setting

Billing

user_rmjj5e

Canadian phone number not accepted in my account

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