4 Messages
Canadian phone number not accepted in my account
I have an account ,at XFinity. Just received an email stating that they an text message and could not reach me. My phone number is a canadian phone number, and the web site of Infinity does not want to take it. I even when to an XFinity store and they told nothong can be done !!!
Now, what do I do to have my phone number accepted ?
To answer your questions:
Yes, the format of a Canadian phone number is exactly the same, as for North America. Format: 10 numbers = (000) 000-0000.
I don't have, and never had a previous account with XFinity or Comcast.
The email said:
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In my account it is written:
Verify your mobile number. A code was sent to (514) 000-0000.
We'll use this number to help protect your account setting
XfinitySara
Official Employee
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1.3K Messages
6 months ago
Hello, @user_rmjj5e! Thank you for creating a post regarding your online account concerns. I'm sorry to hear of the trouble you've had, and I would love to see what we can do to help! I believe the Canadian phone number format is the same as the American one (10 digits in total), right? Are you receiving an error when attempting to register your mobile number after already being logged in, or only the email saying texts can't reach you? May I have you provide further details around the wording in the email, please? And just to cross something else off our list, have you ever had an account with us previously that this number was tied to? I really appreciate you taking the time to answer these quick questions. It'll hopefully help us narrow down a resolution for you!
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user_n2orr8
1 Message
6 months ago
I have the same problem. Canadian phone number dont work by the way Xfinity is the only company who i have this trouble.
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user_lmzvo1
1 Message
5 months ago
Same problem here too!
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user_sul0sx
3 Messages
4 months ago
Same here. I called and the girl told me she could do something in the configuration to get it to work, I just needed to confirm my social security number. I almost lost my mind… Canadians don’t have social security numbers! I got so frustrated with going in circles that I ended the call… gave up!
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user_isc16465
3 Messages
4 months ago
This is the most ridiculous thing I’ve seen from such a big organization. The dial plans in Canada are intentionally coordinated with US number plans. The area codes etc. all coordinate for seamless dialing.
the only reason I can think that they don’t enable it is they probably want all Canadian snowbirds to buy a Comcast wireless phone.
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user_0feqmh
2 Messages
4 months ago
It is frustrating. I keep getting emails to update and confirm my mobile number but they don't recognize Canadian numbers, so no can do....
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mglasier
New Poster
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2 Messages
4 months ago
Thanks for the question. Another Canadian with the same issue. If you cannot accept a Canadian phone number in your system, that's fine, however, please stop asking me to add one to your system. Surely we're technologically advanced enough to make this type of amendment. Or consider Xfinity to 'step up' and pay for an international call plan.
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user_sul0sx
3 Messages
4 months ago
LOL.... I just got an email from xfinity saying "We recently sent you a text message but unfortunately it was not delivered.
Please take a moment to check your account to make sure your mobile number is correct. It's important to keep your mobile number up to date to ensure you receive important text messages about your Xfinity service in the future, including billing and appointment reminders, and outage alerts."
This kills me!! I can't confirm my cell number on my account, because you can't text Canadian cell phone numbers!!! And I'm not getting a US based cell phone when EVERY OTHER US company I'm associated with (as a FL property owner) works fine! This is not my problem, it's yours!!
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user_s1orio
1 Message
3 months ago
I'm having the same exact issue. My phone works with Publix app, Target app, TD Bank (US) and US airlines. For some reason, it doesn't with a telecom company ...
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user_241ecb
Visitor
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1 Message
2 months ago
It is obvious xfinity has NO CLUE how to fix this issue.
The backup to having a text sent is using the client email.
look at the bright side....you won't receive any stupid texts asking you to sign up for a mobile plan! Lololol.
sad this HUGE company can't get into the 2000's and update their systems.
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user_q3yz9p
1 Message
1 month ago
As a snowbird I have the same issue. Has anyone used any other US telecom , and had success. [Edited: "Inflammatory"]
Al
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GailOS
Visitor
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1 Message
1 month ago
Yes same here. Xfinity must have tech people on staff who can resolve this issue.
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user_vkwuma
2 Messages
1 month ago
I have the same issue. I have complained to Xfinity , but they either don't care enough about their Canadian customers or they don't know how to resolve this problem. If others can do it, my banking, FPL, etc.. why can they not get their act together and resolve this issue for all non residents who own property in the US?
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user_he5ark
1 Message
10 days ago
As a Canadian - it is soooo frustrating dealing with xfinity. Everything they want to do is text based. Try talking to a live person without putting in a phone number… not happening. I wish I had another option. Such a joke- a HUGE communication company that can’t text Canada. I(yet they want your $$) have wasted countless hrs try to communicate with these guys. It is a joke.
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user_o625io
1 Message
6 days ago
I have the same problem, don't know how to fix this
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