Visitor
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3 Messages
Billing Portal refuses to take my money
My bill is behind because I haven't been able to load the [Edited: "Profanity"] page. This has been happening for months. payments.xfinity.com/new always results in:
ERROR
Sorry, this isn’t working right now
Please return to My Account Overview while we resolve the issue.
How, in the world, can y'all enjoy a MONOPOLY and lack the resources to cobble together a payment portal that works? A fresh graduate with access to Claude Haiku can do a better job. PG&E is doing a better job than y'all (derogatory). Is there a direct URL I can use? Or maybe one of your tech guys needs to reboot the server? I'm in tech and I promise you, taking people's money is basic [Edited: "Profanity"].
If y'all don't wanna fix your payment portal, give up Cupertino and give the bandwidth to Sonic so your current customers can enjoy a better experience.
Community Best Answer
user_8v92ja
Visitor
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3 Messages
4 hours ago
Huh. On a hunch I decided to try logging in and paying in Firefox and it (slowly) worked!
So these browsers just don't work: Helium, Safari (desktop/mobile), Orion (desktop/mobile)
I use Firefox the least so it's probably not blocking tracking URLs that must be embedded in y'all billing portal. The code smell is atrocious, y'all need to clean that up.
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XfinityRoberto
Official Employee
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2.5K Messages
3 hours ago
Hi there @user_8v92ja. I am sorry to hear that you are not able to access our billing portal. Have you tried using the Xfinity App to make a payment?
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