Visitor
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1 Message
Billing Issues
Greetings Comcast Representative:
I'm here in need of help. I have called the Comcast customer service number at 1-800-266-2278 & I've visited a Comcast store. At this point I'm frustrated because I cannot get no one to help me with my issues/problems.
Now before I start, in this email, I've attached my letter from Wells Fargo investigation, bank statements, & contract promotion discount through Comcast.
However, back on Nov 15, 2021, I went into a Comcast store, to return a box that was not working properly. While I was there, I was told about a promotion which put me in a contract for 2 years. I signed up for the superfast internet for $48.20 and popular TV with 125 + channels for $41.80.
Now where the problem comes in, I'm assuming the Comcast Representative put me on recurring automatic payments. I was not made aware of it until I saw there were 2 payments made for Nov & Dec. 2021. One payment was made through recurring payment from Comcast, and the 2nd payment was made by me through my Wells Fargo bill pay.
Here are the dates and amounts paid for Nov & Dec. 2021. Please see attached statements in this email. On Nov 24, 2021, there were 2 payments made in the amount of $132.18. One was a recurring payment from Comcast & the 2nd payment came from me through bill pay from Wells Fargo.
Same thing for Dec. 24, 2021, there were 2 payments made in the amount of $115. 46. One was a recurring payment from Comcast & the 2nd payment came from me through bill pay from Wells Fargo.
However, I opened up an investigation with Wells Fargo to see what the problem was. Wells Fargo has confirmed, after the investigation, that there were definitely 2 payments paid to Comcast for Nov. & Dec 2021. Now what Wells Fargo did was reimbursed my account, for the recurring automatic payments that were made to Comcast for Nov & Dec.
However, the bill pay from Wells Fargo was still paid to Comcast. Unfortunately, Comcast Representatives are still telling me that I still owe $247.64 plus a $10 late fee. So, I'm confused on why I would still owe when there were 2 payments made twice for Nov & Dec. 2021 in the same amount.
According to Wells Fargo and the investigation, I do not owe Comcast $247.64. Therefore, I'm asking you to please look over my documents attached in this email. Also, Wells Fargo has confirmed to me that Comcast has received the bill pay portion set up by me through Wells Fargo. The recurring payment portion was reimbursed back to me, because I didn't sign up to have nothing taken out of my acct. I've always paid Comcast through Wells Fargo bill pay, in the past & future.
Also, there was a payment research ticket # 053851710 open from Comcast & closed, nothing was understood and/nor resolved.
PLEASE HELP & THANK YOU!
CCChelseaA
Problem Solver
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637 Messages
3 years ago
Good Morning and Happy Tuesday!
We'd be delighted to help out with any payment research needed here and can most certainly understand how important it is to get that all sorted out!
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QueSnAns
Visitor
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2 Messages
3 years ago
I have been using my debit card or credit card to pay for an elderly relative's comcast tv service on the xfinity site for several months now with no problem. However, recently when I attempted to pay xfinity rejected my debit card so I attempted to use one of my credit cards. The credit card was rejected also. I'm thinking for whatever reason xfinity/comcast have decided since the name on the debit/credit card differs from the name on the account fraud must be involved. It isn't. This is a legitimate transaction I'm attempting to pay for basically a homebound elderly relative who doesn't have access to the internet nor use a debit or credit card. If these are recent changes by xfinity/comcast they should set up a system that allows someone outside the name on the account to pay for services. Companies such as EPB (Electric PowerBoard) allows for such payments to be made by a family member. The elderly relative lives alone, recently had surgery and isn't as mobile as they use to be. That's how I came to handle their bills on their behalf for the last few months. There no fraud taking place. I attempted use the pay without signing in option because the elderly doesn't have an online account setup since they don't have access to a computer nor the internet. xfinity/comcast can you please address this issue? As I'm sure other family members often handle paying bills for elderly relatives using our own debit or credit cards.
Thank you
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