Visitor
•
1 Message
Billing Issue
@XfinityJanelle I need someone to call me immediately. A few months ago you took money out of my bank account of over $50. I did not owe it. So that's FRAUD. I made arrangements not to make a big deal out of it and either someone didn't write them down orgi don't know. I was not supposed to pay this month and only pay $5 next month. No one will contact me or answer the phone, so if we don't resolve this today I'm filing a fraud complaint against Comcast. Call me it's 3:45 pm est. [Edited: Privacy]
XfinityCliff
Official Employee
•
248 Messages
15 hours ago
Hello @user_xoa18q and thank you for reaching out via our Xfinity Community forums with your concerns.
I can hear how stressful and frustrating this has been, especially with the concern about unexpected charges and not being able to reach someone for help. That’s not the experience we want for you, and it’s completely understandable that you’d want this addressed right away.
We’d like to take a closer look at what happened and work toward a clear resolution with you. Please send us a direct message* with your full name and service address, and we’ll dig into this with you to review your account and help to sort this out for you.
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
0
0