frs61's profile

Regular Visitor

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6 Messages

Mon, May 24, 2021 8:43 PM

Billing Increase

Once again, my monthly bill has jumped around $50 month.  Called CS, they said they had no promotions.   Are there any promotions available for cable/ voice/ internet.   

This post was created from this comment on different post

Responses

Official Employee

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329 Messages

4 m ago

Hello, @frs61! Thank you for reaching out to us over our Community Forums today. We would be more than happy to take a look at your account, services, and billing to see what possible options may be available to bring your bill back down. 

 

Please send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.

 

Thank you!

Regular Visitor

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6 Messages

@ComcastMartinR 

Thank you getting back to me.  Account is Frederick Smith

[Removed due to personal information] 

Thanks, Fred

(edited)

Official Employee

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132 Messages

Thank you for getting me that info! If you can, can you please send me a private message so we can take a look at your bill with you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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6 Messages

Edit: [Removed PII for name/address]

(edited)

Official Employee

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369 Messages

Hi there, frs61,

 

To get the ball rolling on this process, please send us a private chat message for your security by following the process that our very own Communities Expert, BruceW so graciously outlined here:

  •    Click "Sign In" if necessary
  •    Click the "Peer to peer chat" icon or https://comca.st/3w4HYRb
  •    Click the "New message" (pencil and paper) icon
  •    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •    - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •    - An "Xfinity Support" graphic replaces the "To:" line.
  •    Type your message in the text area near the bottom of the window
  •    Press Enter to send it

Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

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26.4K Messages

@frs61

No one from here is going to call you.  Please follow the steps to send a PM to Xfinity Support where someone will be able to help you.

Thanks

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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