Mon, May 24, 2021 8:43 PM
Once again, my monthly bill has jumped around $50 month. Called CS, they said they had no promotions. Are there any promotions available for cable/ voice/ internet.
2 m ago
4 m ago
Hello, @frs61! Thank you for reaching out to us over our Community Forums today. We would be more than happy to take a look at your account, services, and billing to see what possible options may be available to bring your bill back down.
Please send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account.
Thank you getting back to me. Account is Frederick Smith
[Removed due to personal information]
Thank you for getting me that info! If you can, can you please send me a private message so we can take a look at your bill with you?
Edit: [Removed PII for name/address]
Hi there, frs61,
To get the ball rolling on this process, please send us a private chat message for your security by following the process that our very own Communities Expert, BruceW so graciously outlined here:
Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!
No one from here is going to call you. Please follow the steps to send a PM to Xfinity Support where someone will be able to help you.
View other replies