Just received my latest statement. Am just starting the 2nd year of a 2 year "agreement". My rate for equipment rentals went up 50%. How can cost go up for something that has not changed. Xfinity service charges increased by 20% and internet costs rose $5. Tried chat line. The response was Xfinity costs rose? Need to increase cost to maintain "high level of service" customers demand? What about reasonable pricing. Outside costs increased out of our control?
The cost increases were all under Xfinity, not outside. I changed nothing in my lineup to cause the increase. The last response from chat was if you reduce your content you may save some costs. I would just like what Xfinity's agreement with me included. I would expect if I leave, Xfinity would certainly want me to meet the agreement. Seems one sided.