I am glad we could get this figured out, @user_2mtmwn! For community knowledge, if a payment restriction is placed on your account, it is removed after 6 months so that method can be used again.
user_2mtmwn Are you receiving an error message when you enter your banking information? You may want to try using a different browser and see if you get the same result. If you do, please let us know.
@user_2mtmwn, Thanks so much for letting us know, I appreciate it. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am glad we could get this figured out, @user_2mtmwn! For community knowledge, if a payment restriction is placed on your account, it is removed after 6 months so that method can be used again.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityRay
Official Employee
•
2.7K Messages
3 months ago
I am glad we could get this figured out, @user_2mtmwn! For community knowledge, if a payment restriction is placed on your account, it is removed after 6 months so that method can be used again.
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XfinityBenjaminM
Official Employee
•
2K Messages
3 months ago
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