Visitor
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1 Message
Billing and Payment issues with people refusing to help fix it for me
I was forced onto bulk wifi without my signature and without my knowledge. (Should be illegal but apparently that was the first overlooked). Then my 1GB speed wifi i was paying for, gets FORCED into 800mbps speed. (I watch it download, i am on that speed forcibly now). I am being charged $6/month ON TOP of this to "supposedly" keep my old speed. I asked them to stop it. No one changed it for me. I asked to speak with a manager kindly to fix this, no one comes. I go to the website and try to get online customer support. They promise me someone will call me back. No one calls. I check my email? Another charge. Sickening to be scammed and unable to stop the charges! I am so angry but i cant even contact anyone to help me because they refuse to get someone to actually contact me back, so what keeps happening? My plea for them to stop the charges does not go through, i get another [Edited: "Profanity"] charge. [Edited: "Profanity"]. I am forced on bulk wifi to start without my signature and now i need to pay the apartment and then separately go to the xinfinity website to pay the extra fee i have tried to make them stop and NO ONE HELPS ME!!!
XfinityAirelle
Official Employee
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3.3K Messages
6 hours ago
Hi there. Thank you for taking the time to share what you've been experiencing. We can certainly understand why you're frustrated. Based on what you've described, it sounds like there are several concerns, including being enrolled in a bulk agreement without realizing it, changes to your internet speed and billing, difficulty getting assistance, and not receiving the callbacks you were expecting.
We'd like the opportunity to review your account and determine exactly what changes were made, when they occurred, and why you're continuing to see the additional monthly charge. We'll also review whether the speed change is related to your property's bulk agreement or if there's another factor involved.
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