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wlhuffman123
1st Topic

Visitor

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1 Message

Sunday, February 28th, 2021 5:00 PM

Closed

Billing Add ons FOX Nation

I've been paying $5.99/mo for FOX Nation and can not get it to come through ondemand.

All Ican get is a - FOX Nation - 2 minute sales pitch and samples.  Please turn it on or tell me how to fix it.

Question

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Updated 

4 years ago

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CCTyler1

Problem Solver

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409 Messages

4 years ago

Hey there, @wlhuffman123! Thank you for bringing this to our attention through our Forums page, and thank you for your patience while awaiting our response! I understand that you've been subscribing to one of your favorite networks, and you have not been able to access the content, and I can imagine how concerning that would be. Rest assured; you're with a pro, and I will be more than happy to help! Can you please send us a PM, by clicking on my username, and then by selecting "Send a Message"? While sending this message, can you also please include your full name, and your full address? Thank you in advance, and I look forward to speaking with you! -Tyler

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user_af8917

Visitor

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1 Message

4 years ago

I have similar issues. Am paying for Fox Nation which includes Tucker Carlson Today program. I can watch it on my other devices, however there are only the first two trailer episodes showing up on my TV's. I've reached out to customer service, received a credit with a promise of resolution, but nothing has changed. Please help!

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user_JosephC

Problem Solver

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369 Messages

Hello and Happy Monday, ! I hope you’re having a great start to the week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, we are truly sorry to hear about the Fox Nation channel issues you're having as well and would like to take a closer look on the backend to see what options we have to help. To get the ball rolling on this process, please send us a private chat message by selecting the “chat” icon on the top right side of our page and then using our singular Xfinity Support handle (not an agent name) to get started. Once you have started a chat message, please provide your name and service address as it appears on your monthly billing statements. Thanks again for both your time and patience!

4 years ago

0

shariinva

New Poster

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3 Messages

4 years ago

I have also been paying for fox nation thru xfinity for at least a year, thought I took care of it, but no one ever took it off my bill, I was paying it myself also---what the heck!!! Never could get the xfinity version to work!!! ya'll owe me a refund!!

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XfinityJeniece

Official Employee

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3.2K Messages

Hey there, @shariinva, thanks for reaching out through our Xfinity Forums community! We would be happy to assist you with your billing concerns regarding Fox Nation. We definitely want to ensure you are being billed correctly. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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