3 Messages
Bill will increase - 1 year promotion getting expired
Hi, I noticed my internet bill is set to increase after October. Can you review my account and let me know if there are any promotions or retention offers so I can stay with Xfinity and I also see that new Xfinity customers are always on benefit side getting 5 year lock in price of just $40 including all (gateway rent and wifi), what about old honest customers without any payment issues? Thanks for your assistance
Official Solution
XfinityAirelle
Official Employee
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3.5K Messages
4 hours ago
@user_2ggtvc
Thank you for working with us today! I'm happy to let you know that your plan has been updated as requested and everything has been resolved. It was a pleasure assisting you.
Should you need any assistance in the future, please feel free to create a new public post and we'll be happy to help. Have a great day, take care, and thanks again for reaching out!
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XfinityJorge
Official Employee
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3.3K Messages
6 hours ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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