Bill went up by $50 with no warning

Why is my Wi-Fi so expensive ? $140/ month that’s too much for jus5 Wi-Fi I have been a customer for decades but may switch to Verizon 

ya, my is $183 x1 tv with internet, it was $123  

I cancel all last week, no more comcast

Roku works just fine with att 300 

@Again​ It ended up being that our promotional rate ran out. Just kind of weird, you think of promotional rates only lasting a year but we have been using xfinity at this location for 5 years. Hopefully they can find another promotion to apply or we may just cancel and use hotspots on our phones. $121 is way too much for internet only.

I've had xfinity for 30 years, I'm fixing to cancel, and go to roku, I am paying 250.00 a month, noooo more,

Hello, @user_998vm5 Thank you for reaching out to the community forum. We would love to help you lower your bill. Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Hi

I do not see a chat icon near the bell icon. I only see the bell icon and my profile icon. I  had this same issue and need to speak with someone about lowering my bill. I've been a customer for over 25 years. Maybe 30 as well. These price increases are hard to take. Please help.

Thank you.

@ltrush1 We'd be happy to see what new promotions we may have available to you. You will want to make sure that you are signed into the Forums to send us a DM to Xfinity Support.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_7063bf Promotional pricing can be available for 12, 24, and in some cases 36 months. Some agreements have a deeply discounted first year, still discounted second year, then an agreed pricing for the third year while a new promotion can be chosen or services changed to. Our guaranteed pricing ensures that your monthly service rate remains as agreed upon for the duration chosen. Anytime you are logged into your account online, check for any new promotions your account may be eligible for. Some promotions are only available online and can only be enrolled in by the customer when logged into their account. Our promotional offers change frequently to meet the wants and needs of everyone.

@user_c3lbuq  Most of our promotional discounts are only last for 12, 24, and in some cases 36 months. We do provide the date for any promotional discount expiration on your monthly PDF bill. On page 3 where your plan details are broken down each discount you are receiving is also shown with the day it may expire. I would check out your bills around the increase to see if this is due to one of your promotions no longer applying. If so it is an easy fix with a new promotion, they do change all the time, so your old promotional price may no longer be available, but we have lots of options to help find one that fits your price needs! Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

Hi, user_jkbxjr! Thanks for reaching out to XFINITY over our forums page. I am sorry to learn that we have made you feel this way. We will surely miss your business. I would like the opportunity to see if we can find you more ways to decrease the monthly rate further. Would this be okay with you?

Thanks for taking the time to share your story, user_0uj3nw. I'm so sorry that happened to you, and I'd be more than happy to see if I have a better deal for you on my end. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@Wcreamer 

please send us your full name and complete address in a direct message: We will be happy to help 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

Hi there, user_t9c04s ! I can understand how a price increase can be frustating! We did send an alert on the November 2023 billing statement in regard to it. We would not raise the price without providing advanced notice, we definitely want folks to be aware beforehand. If you are looking to lower the rate, one thing I can suggest is logging in with your XFINITY ID and checking out our site here : https://www.xfinity.com/planbuilder to see if there are any promotions that you are eligible for that may lower the rate. If you prefer, we would be more than happy to take a look for you as well!

Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks! 

@user_ptrtjm​ 

started 4 years ago.  my bill started at around $60, it is now $120.00.  from what i'm reading it seems that they tell everyone the same thing "the promotional period expired"... but my promotional period would have expired long ago.  Xfinity has been known to do this, just raise the bill without rhyme or reason.  

Oh boy, I know it seems that way, but that's not the case.  I know it hurts the wallet [mine, too!] but there are a lot of costs incurred that Comcast has to pay for and the only way to do that is by charging the customer base.  We all would like to pay the super minimum for our services, but that's not reasonable or feasible.  Think about the infrastructure, for instance.  You've got ditches that have to be built, conduit and lines to be laid.  And there's equipment and the people that work them.  You have lineswo/men that climb poles or use bucket trucks to string wire from pole to pole.  See?  Now there's people involved, working to bring you your internet and cable.  Like you going to work they have to be paid.  They don't work for peanuts, and when your internet goes down you demand someone come out immediately to fix it, never mind there might be 5000 other households impacted and maybe - maybe - 200 employees to get out in all kinds of weather to fix it.  And think about the insurance that has to be contracted for all of this.  [Not calling out anyone but using a "global you".]

I could go on, but I think you get the point.  As for tv shows, including streaming, next time you watch something, think about how much the actors get paid, along with the sets, and all of the behind-the-scenes stuff that takes place that has to be paid for - for your enjoyment.

Believe me, I understand.  The employees here understand.  I'm paying right at $200 for internet and cable and I'm about to downgrade considerably.  I'm on a fixed income and can't afford that.  I like eating and buying my dog treats.  Paperback books are cheaper, and the library is full of them!  Yup, libraries do still exist!

Hello @user_614c18, thank you for taking the time to reach out on social media. 

 I'd be happy to review your services to see if there are any promotions we can take advantage of to get you the services you need at the best possible price. Would you like to give this try?

If so, to access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message