4 Messages
Bill went up by $50 with no warning
My internet bill went from $70/month to $121/month with no reason and no warning. An increase of 73% seems like more than a normal escalation amount; what the heck is going on? How can I get my bill back to a manageable amount?
XfinityJustinC
Official Employee
•
671 Messages
10 months ago
Hello, @user_614c18. Thank you for reaching out over Xfinity Forums for support, you have definitely reached out to the right place for assistance. I completely understand where you're coming from with a $50 increase, I would be shocked as well.
With an increase it could be due to a promotion falling off, after completing the life of the promotion agreement. The Xfinity internet also comes with a 1.2 terabyte of data allotment. If the 1.2 terabyte threshold is exceeded there is a $10 charge for every 50 GB used over 1.2 terabyte up to $50: https://www.xfinity.com/support/articles/data-usage-exceed-usage.
For me to be able to do an account review and see where the increase came from, I would need to gather some account specific information we don't want to discuss in private. Please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
2
0
Again
Expert
•
30.4K Messages
10 months ago
@user_614c18
Make sure you read your entire billing statement every month. That way you'll know what charges are on there and any notes about increases in your bill.
5
0
user_7063bf
Visitor
•
1 Message
4 months ago
Yeah I hear you on that Xfinity up to my bill like a year ago 20 more dollars a month paying $105 a month when I was paying a lot less and I would probably go up again on the same time next year and it keeps on going up, I might cancel
1
user_0azsj3
1 Message
4 months ago
Mine just went up 24.00
0
0
user_c3lbuq
1 Message
4 months ago
My xfinity bill 5 yrs ago started at $50, then it went up to $80, then it went up again and I called and they lower it back to $85, it was at $85 for a year or so, now it went up again to $107, I just took a look at the statement and it states that my bill will go up another $26 dollars. $134 for just internet! Crazy, I don't think so. Im done calling them, Im going to cancelled with them at the end of this cycle.
1
0
trogdor_
1 Message
4 months ago
My bill increased 100%. I called and the customer service person said they best they could do is still $70 a month with a decreased plan. I would still be paying more for less speed. I found internet coverage elsewhere for $40 month and will be moving forward that that option. Gold membership with Xfinity doesn't mean anything when they don't do anything to keep me as a customer.
On another note, customer service is incredibly frustrating. Thoroughly disappointed in the experience.
1
0
user_neqpq6
4 Messages
4 months ago
I've been an Xfinity customer for years. I have been a student and on the ACP affordability because of low income and it was manageable/and the low speeds. In the last two years they increased my bill twice and now without notification increased my bill by 36$. I spent over an hour with a representative online and they just tried to sell me an increase in speed and price every month even after I said I couldn't afford it and constantly had to say that I don't want or need a higher internet speed. They wouldn't refund me for the unexpected monthly increase just for the month while I figure out my plan either when I brought up being a loyal customer. I also told the representative that other companies are offering much lower pricing for the speed I was at and asked them to match it in order to keep me as a customer and it didn't matter. When I looked at xfinity's website they are also offering a lower deal to new customers for exactly what my original plan was! and still didn't match it. This service is terrible and I will be cancelling my internet after getting set up with one of the competitors. After bringing this up to my friends that use Xfinity in our same building they all have similar poor experiences and are considering switching. [Edited: "Solicitation"]
(edited)
0
0
user_0uj3nw
1 Message
3 months ago
Same happened to me!! My initial bill was $65/mo for internet and phone. The promo fell off and it went up to $89. I was ok with that because I knew what the terms of the promo were. I've been there a year and my Feb bill just went up to $123.40!! A 30% increase?? Almost double since I started 2 years ago??!! I called customer no-service and she said it was because the promo fell off. I told her no, that's already happened. Then she offered to give me a mobile phone/service with internet (drop home phone) and my cost would go down to $85.?!?!? I told her I didn't want a mobile phone - esp since I already have a mobile phone and the one she was offering didn't come with voicemail!! She told me that was all she could do for me.
1
0
Wcreamer
2 Messages
3 months ago
My bill is going from $50 to $96!! Absolutely ridiculous. Almost 100% increase I will certainly be looking to cancel and go elsewhere. The audacity to double my monthly bill when there are outages several times a week for "upgrades" that supposedly take months to complete.
1
0
user_t9c04s
1 Message
2 months ago
As a senior citizen, the increase of $44.00 per month ( my new bill is now $122.05) just for my internet (I use a firestick for viewing programs) takes a large bite out of my SS income. We seniors received an increase but Xfinity has absorbed most of it. I can't afford Xfinity wifi and television so everything I do uses my wifi. And, there was "no heads up" in order to prepare for what I call an exorbitant increase. TV is my only source of entertainment thrse days. SHAME ON YOU XFINITY!
1
0
user_ptrtjm
1 Message
2 months ago
started 4 years ago. my bill started at around $60, it is now $120.00. from what i'm reading it seems that they tell everyone the same thing "the promotional period expired"... but my promotional period would have expired long ago. Xfinity has been known to do this, just raise the bill without rhyme or reason.
1
0
user_614c18
4 Messages
2 months ago
So what ended up happening is I was in a promotional period that expired. I was able to adjust my internet speed to get my bill back down. The annoying part, honestly, is that the promotional thing came out of a call I got from xfinity where they told me "for LESS money you get MORE speed" and they talked me into changing my plan. Then when the promotional period was up I was paying way too much money for speed I didn't even need. It took me several months to notice, so I wasted hundreds of dollars. Xfinity should do better, there is no need to try to trap people into a higher bill for speed that they don't even need.
1
0
user_614c18
4 Messages
2 months ago
to close the loop on this....So what ended up happening is I was in a promotional period that expired. I was able to adjust my internet speed to get my bill back down. The annoying part, honestly, is that the promotional thing came out of a call I got from xfinity where they told me "for LESS money you get MORE speed" and they talked me into changing my plan. Then when the promotional period was up I was paying way too much money for speed I didn't even need. It took me several months to notice, so I wasted hundreds of dollars. Xfinity should do better, there is no need to try to trap people into a higher bill for speed that they don't even need.
0
0