1 Message
Bill sent to Collections
I received a notice on my credit report about a $58 bill that I don’t believe was owed. I had extensive conversations with the representative on the phone and they assured me that my bill was taken care of. I ended my service in August of 2022. My bill was for $58 and the man on the phone stated that once my equipment was returned I would have no balance. Never received a late payment notice after I spoke with him. Flash forward 1 full year, and I get a notice on my credit for a $58 unpaid bill.
I have since gone onto my XFinity account to pay the bill in hopes that they will remove it from my credit report. I was under the advise that my account was paid in full.
Can someone please contact me to resolve this issue. I was an autopay customer, never missed a payment and followed all guidelines on returning my equipment. I can’t believe this is happening right now.
XfinityNicolas
Official Employee
•
1.1K Messages
2 years ago
Hey @user_586419, thank you for reaching out to Xfinity Support on our Forums. We appreciate you bringing the bill to our attention and I can certainly help. Can you send us a direct message so i can see what happened and the status of the account?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
XfinityKatie
Official Employee
•
744 Messages
2 years ago
Thank you for working with our team via direct message so we could confirm a payment was made and your report would be updated. If there is ever anything else that our team or community could assist you with, please don't hesitate to make a new post. We'll be here to help!
0