Skip to main content
user_6o6q3z
1st Topic

Visitor

 • 

1 Message

09/23/2026 9:06 PM

Bill credited supposedly

How are you guys going to credit my Comcast bill when I don't longer have Comcast second off you think crediting it $60 and some change or whatever is enough for you guys trying to charge me $297 you're

[Edited: “Profanity”] I'm reaching back out to better Business bureau because I am not paying you $297 when I never used your internet and I called back in February to tell you guys I was moving March 6th and yet you guys never canceled the internet.

Question

 • 

Updated 

12 hours ago

 • Edited

9

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

121.5K Messages

18 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityJeniece

Official Employee

 • 

4.4K Messages

12 hours ago

Hey there, @user_6o6q3z, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to take a look at your billing details to ensure you were billed correctly. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

0

0

forum icon

New to the Community?

Start Here