Being charged 2 times for same bill can't talk to person

Seriously that much of a process to talk to a person?? Yall are intentionally making it difficult... you either expect ppl too just not or to leave your services because this is stupid customer service.  What happened to "the customer first"? Taking care of us is how your in business and how your stated as a good one, now you could care less because, well, your corporate America now forgot what it was to be the little guy..... Give me a less complex way to reach out or I'll start finding attorneys. 

Hey there, ConnorC, thanks for reaching out through Xfinity Forums regarding your account. This is definitely not the customer experience we want you to have. We are a team of live agents on this platform here to help! How can we help? Are you having issues with your bill as well?

Seeing that your still asking what my issue is shows your A) not paying attention or B) your part of the AI that just says what is supposed to... yes I'm having issues with my bill

Hello @ConnorC. I appreciate you taking the time to reach out today. You've reached the right department, and I'd be happy to check into your billing concerns.

To access your account, will you please send us a direct message with your full name and complete service address.

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