Being billed after cancellation
I cancelled my Xfinity service on September 1st and paid my last bill. Last month Comcast called me saying that I had another bill. Actually I have aready paid twice when I cancelled my plan and talked with an agent to make sure I paid all the bill. After chatting with several agents, no one could tell what was the bill for. Finally they claimed that they made a mistake and I don't have to pay anything. This week they kept calling me again to ask for the bill. I told them about my experience and asked for the phone record last month. But they said the record was only for training new agents.
Would appreciate any help. Thank you!