12abc12's profile

New Poster

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1 Message

Thu, Dec 3, 2020 11:00 AM

Being billed after cancellation

I cancelled my Xfinity service on September 1st and paid my last bill. Last month Comcast called me saying that I had another bill. Actually I have aready paid twice when I cancelled my plan and talked with an agent to make sure I paid all the bill. After chatting with several agents, no one could tell what was the bill for. Finally they claimed that they made a mistake and I don't have to pay anything. This week they kept calling me again to ask for the bill. I told them about my experience and asked for the phone record last month. But they said the record was only for training new agents.  

 

Would appreciate any help. Thank you!

 

 

Responses

Accepted Solution

ComcastTeds

Official Employee

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18.9K Messages

5 m ago

@12abc12 

 

Apologies for the issue and experience that you described above.

 

In reviewing your account, as of 12/4/2020 there is a zero balance due.

 

Thanks for your patience.

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New Poster

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1 Message

3 m ago

Why am I being billed after cancelling in January?

Payment Amount:

$270.00
Payment Date:

03/14/2021
Xfinity Account Number:

Ending in 4063
ComcastTeds

Official Employee

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18.9K Messages

3 m ago

@NotAFan80202 

 

Apologies for the issue and experience that you described above.

 

In reviewing your account, as of 2/24/2021 there is a zero balance due.

 

Thanks for your patience.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

2 m ago

Why Xfinity still charge me after I  has canceled. And that not the worst thing yet, you guy put me on collection for a mere $33.82 without trying to solve the problem. Really Xfinity? Is that the way you guy treat your former customers? And in case  if you guy might say that Xfinity tried to contact me and I will answer "in the world of scam calls keep calling peoples everyday why Xfinity can't send to their customers mail or email but just calling? That annoying me when Xfinity agents keep calling me for promotion or upgrade or in this case, call me about the service disconnect not anything about the bill which I believe billing me by mistake  after the cancellation. Solve this, Xfinity. And this time, if you guy trying to solve this problem and try to contact me please SEND ME AN EMAIL to the email address [Edited: "Personal Information"] which I believe that Xfinity got this email address because used it to register with Xfinity. Thank you.

(edited)

Official Employee

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350 Messages

@user_93ab5b Thanks for taking the time to reach out to us regarding your billing concern. I know how frustrating I would find it if I got a bill after I believed my account was fully settled. I would love to dig further into the additional charges on the bill. Can you please reach out through private message with your first and last name, name on the account if different and service address?

To send a private message:
Click the Private Message icon
Click the New Message icon
This will give you an empty "To:" line. Type in "Xfinity Support" and then FINALLY select it from the list. 

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Visitor

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1 Message

The same thing happened to me and I didn't even know I owed that amount considering I still use them and am enrolled in auto pay. 

ComcastEva

Official Employee

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61 Messages

Hey @user_b484e7

I appreciate you continuing your business with us and sincere apologies for the inconvenience this billing situation has caused. I am more than happy to help square this away for you. Please send us a private message and include your full name, current and previous service address (if you have moved the service to a new address). Please make sure to select 'XFINITY Support' when clicking in the chat option at the top right of the page. 

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Visitor

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1 Message

1 m ago

Im getting charged for 34.99 after i canceled i moved out of that place

Official Employee

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73 Messages

Hi @rajman2900, I would be happy to help and look into your billing concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message,  click the chat icon, then the pencil/pad and then Xfinity support.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

1 m ago

I canceled my service and received an email from Xfinity stating you received my cancellation request and that the last day of service would be April 1, and I had spoken to an agent stating that I was all set. I returned the equipment as well. I have been billed twice since then. Please help.

Official Employee

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178 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I am truly sorry for this experience and I would love to look into your account further to make sure that we're able to help ensure your account has been disconnected and that the billing is accurate. Please send us a private message with your name and service address to Xfinity Support by clicking the chat icon at the top right of the page.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Not applicable

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3 Messages

1 m ago

I canceled my phone and cable in March. They said they couldn’t adjust my bill for April. I spent way too long on the phone with a representative who kept insisting there was nothing they could do. Finally her manager told me not to pay the bill at all and they would adjust the bill due in May. Somehow the full amount was paid. Maybe I arranged payment and forgot I did it or somehow agreed to automatic payments. I don’t know but I dropped it assuming it would just be a credit and I won’t owe anything for the next few months. 

I just checked and my account states I owe the full amount including cable and phone AGAIN for May. Now I’m trying to figure out when I’ll have the time to deal with their customer service process to do this all over again. 

Official Employee

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94 Messages

Hello @Anon278! Thank you so much for reaching out to us here on our Forums platform. I am sorry to hear that you having issues with your billing, I know how frustrating this is and I want to look into this right away for you and get you some answers. 

 

So I can get started, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. Thank you so much! :)

 

 

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Regular Visitor

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2 Messages

1 m ago

This all sounds way too familiar. We canceled cable and phone on March 28th. After canceling services, our next bill was almost $60 more than our regular bill. We have since gone back into a service center to discuss the bill and have twice called to talk to a billing agent. Every time we were told they could see the correct amount in their system and weren't sure why we were still seeing the wrong amount. Another agent assured us the correct amount would be updated on the Xfinity app within 8 days. It wasn't. We asked repeatedly for an updated bill to reflect the correct amount owed and every time we were told this was impossible. They kept insisting there was nothing they could do and that we would need to wait for the next billing cycle for it to be corrected. During the last phone conversation, the billing agent instructed us to pay only the amount we owe; ($27.64) which we have done. I have every confidence this will not be resolved on the next bill. In fact, I fully expect the next bill to be even larger due to the addition of late fees. In the event this happens our next stop is to the attorney general and the Better Businss Bureau. This is completely inexcusable. 

Official Employee

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82 Messages

Hi @Glitterati2000

I appreciate you taking the time to bring this billing concern to our attention here on our Forums page! I know when it comes to billing how important it is that everything is done as it should be so that you as the customer can always prepared. As a customer myself, I know that is what I expect. You've come to the right place and I am more than happy to review the account and be sure we have everything figured out.

Please feel free to start a chat with us by clicking the "chat" icon, and then contact Xfinity Support. Please do not try a certain name as it will not work. Only Xfinity Support will work :) When doing so, also include your full name and the full service address. I look forward to working with you soon! 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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