2 Messages
Any offers for Diamond customers?
My one year agreement is expiring in the next few days and price is quite high almost double a new Xfinity customer and competitors. I tried calling customer service and visit a Xfinity store with no luck in any promotions for long time Diamond customers. Do you have to leave to a competitor and comeback later after some time as a new customer to get a deal?
XfinityJanelle
Official Employee
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1.4K Messages
1 day ago
Hey @jman88888888 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityDemitrius
Official Employee
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1.5K Messages
23 hours ago
We greatly appreciate you taking the time to reach out @jman88888888. We were able to provide you with some available and eligible offers as well and looking over some downgrade options. At this time, you choose to not make any account changes. We appreciate you being a valued member of our Xfinity Community and a Diamond Xfinity Rewards member. We hope you have a great rest of your day.
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