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honeylav
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9 Messages

Thursday, November 2nd, 2023 4:44 PM

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Added a new person to the contact but not showing up on billing statement

My partner added myself to his xfinity contract but my name isn’t showing up. We need documentation with both of our names for some application we’re filling out. We need it urgently. Could someone help us with this? The people on chat were not very helpful.

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Updated 

2 years ago

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EG

Expert

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110.5K Messages

2 years ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityArmand

Official Employee

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2.1K Messages

2 years ago

Hi there @honeylav!  Thanks so much for taking the time to reach out to Xfintiy Support here on our Community Forum.  We are so glad to hear from you and happy to assist in any way that we can.  No worries!  You have reached out to the right team, and we are going to help get things squared away for you.  With adding someone to the account as a manager or authorized user, that individual will not appear on a billing statement.  If you are looking to have them added as an account owner, a complete change of ownership would need to be completed in your local Xfinity Store.  

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honeylav

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9 Messages

Thanks for your reply. I saw this thread about adding a secondary name: https://forums.xfinity.com/conversations/billing/add-spouses-name-to-bills/60f47bb988715379966faf33

Could we do the same?

2 years ago

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XfinityGabriel

Official Employee

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2.3K Messages

Great question, @honeylav. Absolutely. This would be creating a secondary XFINITY ID with the manager role. Just so you are aware, you can actually create up to 7 XFINITY IDs on the account with different roles to access everything from managing your account to enjoying your entertainment. Here is a link to more details. Please let me know if this helps. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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honeylav

New Poster

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9 Messages

I see, thank you! Can you resend the link for the details? I got an error message when I tried accessing it.

2 years ago

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XfinityGabriel

Official Employee

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2.3K Messages

Absolutely. @honeylav My sincere apologies. Here is that link. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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