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user_884f20
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Tuesday, September 6th, 2022 1:30 AM

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acp benefit how to apply on bill

Have been approved for ACP Benefit....Where do I upload the approval on this platform and communicate with Xfinity to apply on next billing cycle.

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3 years ago

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Expert

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31.4K Messages

3 years ago

@user_884f20 

Have been approved for ACP Benefit....Where do I upload the approval on this platform and communicate with Xfinity to apply on next billing cycle.

You need to go to Internet Essentials and fill out the ACP form there to put your ID in.

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EG

Expert

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110K Messages

3 years ago

The concern is not "Home Networking" help related..... Thread moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

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CCEthan

Official Employee

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1.4K Messages

3 years ago

@user_884f20. Go to our site and choose "Complete Xfinity ACP enrollment form" https://www.xfinity.com/learn/internet-service/acp#1%202%203

(edited)

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user_884f20

Visitor

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2 Messages

3 years ago

I have done this. I received approval. Please don't guide me by going in circles.

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XfinityPeterH

Official Employee

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1.8K Messages

We are happy to take a look at your account and see if your ACP approval is already showing on your account. Please send us your full name and complete address in a Direct Message:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://comca.st/3RnWz4N


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://comca.st/3RqTFw4 for an example.

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3 years ago

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