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user_l6vnml
1st Topic

3 Messages

Tuesday, February 25th, 2025 9:20 PM

Account credit issue unresolved!!

Xfinity has not applied my $140 credit to my correct bank account and sent it to some other account that has nothing to do with me. Nobody can seem to give me a straight answer or fix this issue. The automated operator system takes forever to get to a person and when I do, they always need to elevate and when they give me the number for account credits, I cant get anywhere. 

The most frustrating experience and I am thinking someone fraudulently took my money within Xfinity!!

Question

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Updated 

2 months ago

25

1

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XfinityJanelle

Official Employee

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1.5K Messages

2 months ago

Hey @user_l6vnml , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your refund. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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XfinityDemitrius

Official Employee

 • 

1.8K Messages

Hey @user_l6vnml, Thank you for providing your information. I do apologize, but this is not a direct message. We have made the comment private to ensure your information doesn't go into the wrong hands, but would you be able to delete your most recent comment and send us the information in a direct message? 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

user_l6vnml

3 Messages

I do not have a chat icon on the top right of my screen, unless I don't know the symbol. 

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2 months ago

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XfinityAngie

Official Employee

 • 

1.8K Messages

 

User_l6vnml, At the top right of your screen, there should be a quote window or box with two lines across it. It should be just left of the bell or notification symbol. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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