RDK - 03117

Ever since new service started a year ago, I get this error message on only one of 5 TVs. I have done as requested many times and yet still get error message. With tornado watches and warning yesterday - I went to the basement. This is where this TV is. I never felt SAFE loosing TV connection for hours. Please fix!

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XfinityJanelle

Official Employee

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2.1K Messages

4 hours ago

Hey @user_oa9rlp Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the error on the cable box. I would be more than happy to offer my assistance looking into this further for you. Is this particular box far away from the gateway?

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user_oa9rlp

Visitor

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9 Messages

No the box is within 12 inches of the television

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4 hours ago

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user_oa9rlp

Visitor

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9 Messages

what is the Gateway?

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4 hours ago

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XfinityMarcus

Official Employee

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2.1K Messages

user_oa9rlp Great question, the gateway is your internet equipment. We wanted to know the distance from your internet device to the video box.

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4 hours ago

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user_oa9rlp

Visitor

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9 Messages

The box is approximately 10 feet away from the Gateway thingy.

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4 hours ago

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user_oa9rlp

Visitor

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9 Messages

4 hours ago

There is approximately 10 feet from box to the Gateway thingy.

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user_oa9rlp

RDK - 03117

XfinityJanelle

user_oa9rlp

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XfinityMarcus

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