RDK - 03117

No the box is within 12 inches of the television 

what is the Gateway?

user_oa9rlp Great question, the gateway is your internet equipment. We wanted to know the distance from your internet device to the video box.

The box is approximately 10 feet away from the Gateway thingy.

What do you wish me to do now?

user_oa9rlp The RDK-03117 error affects Xfinity X1 and Flex customers using Xi5 and Xi6 Wireless TV Boxes. It indicates a connection issue, prompting the message: "Please give us a minute… There seems to be a connection issue here." To resolve this error, follow these steps:

1. Check that all RF cables are securely connected to your Wireless Gateway.
2. Restart the impacted TV Box.
3. Restart your Wireless Gateway.
4. If issues persist, contact Xfinity support for further assistance.

I have done those steps NUMEROUS TIMES and problem still occurs. Can you give me a phone number I can CALL and talk to someone? Thank you! 

@user_oa9rlp I apologize for the frustration. I'll gladly take a closer look at the account and run some diagnostics for you. Please send us a Direct Message with your full name and address. We look forward to hearing from you.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I'm trying to follow your directions but I am unable to find a pull down after I click on the note paper icon