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user_v41ny4
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2 Messages

Sunday, May 3rd, 2026 4:44 AM

Peacock Xfinity Error Loop

Hello! Our perk disappeared and just came back as a perk after the super bowl. Trying to activate it with all emails known in our household has yielded the same error! Unless someone hacked the xfinity or peacock the account email shouldn't have changed from what is saved in my tv's roku. The robot assistant has been of zero help for any of my problems so here I am.

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11 hours ago

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XfinitySean

Official Employee

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645 Messages

18 hours ago

Thanks for reaching out here on the community forums, user_v41ny4! Sorry to hear you're running into issues activating your Peacock Premium offer. To get a better idea of what may be happening, can you provide some more detail about the error your receiving or what step of the process you're getting stuck on?:

 

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user_v41ny4

Visitor

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2 Messages

Putting in my account email and the same that is used for the peacock yields a PPG_0017_27ada1c error. We have tried all other emails and still same error and the status of our peacock still says unactivated on our account.

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17 hours ago

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XfinityJeff

Official Employee

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891 Messages

Thank you for the information @user_v41ny4. We can take a look at the account and see what could be causing that error. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 hours ago

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EG

Expert

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117.7K Messages

11 hours ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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