KAKLEK's profile

Frequent Visitor

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10 Messages

Thu, Dec 10, 2020 3:00 PM

New cable box

I picked up a new cable box to replace my old one that kept freezing the picture. I have had it since yesterday. It keeps giving me error messages. I have been on the phone to 4 different customer service people. They seem to somehow get it to work for a short time but now I have the same problem again.

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Rustyben

Expert

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24K Messages

6 m ago


@KAKLEK wrote:
I picked up a new cable box to replace my old one that kept freezing the picture. I have had it since yesterday. It keeps giving me error messages. I have been on the phone to 4 different customer service people. They seem to somehow get it to work for a short time but now I have the same problem again.

so I can move your post to a more proper area for answer, do you have X1 service? you also did not state what error messages and error message numbers are shown.

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