Forum issues daily

While I always look forward to "new and improved" I find that this new forum is now the hardest thing to use, requiring many more keystrokes to find things, overall format with the big picture at the top of almost ever page instead of content which is what I am looking for. I would think that the majority of people using forums are looking for or responding to items and do not care about how pretty it looks. This is MHO but I don't think that I am going to be using it going forward. I know my opinion is not going to matter much, but again I find this improvement to be nothing but a major step backwards. BTW I also noticed that any replies to input continue to go into the "SPAM" folder of email, which never happened before the "new and improved version.
I have also been getting this error when trying to put a comment into a thread, "Request failed with status code 431"

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Responses

XfinityDena

Official Employee

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3.2K Messages

4 years ago

Thank you for taking the time to reach out with your feedback. I will forward your concerns. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here 24/7 for your convenience! We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more! Please have a safe and healthy week!

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fedup978

Contributor

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294 Messages

Where was this forwarded too? Which area of the forums? I got an email that went to the spam folder again and everything has a line through it so I am not able to view the issue that I created nor any of the replies. The only way I can see anything is to go to the little bell in the right corner for in-app notifications . I find this new forums to be a giant black hole for items. BTW was any testing done before releasing this version? Yes I find it very frustrating.

4 years ago

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fedup978

Contributor

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294 Messages

4 years ago

Okay 17 days later and still no reply as to where this has been forwarded too. If comcast wanted to get customers to not use the forums then why put your customers through this mess that you created, you should have just closed it down. Continuing to shake my head at what I see from this company with the lack of customer focus. You have been successful in getting me to no longer use the forums. you can put this posting into the "black Hole" that my others have gone into.

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XfinityGabriel

Official Employee

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2.2K Messages

Hi, @fedup978! Thank you for taking time out of your Saturday to knock on our virtual door, here, at our forums page for help with the email concern! I am sorry to learn that we have made you feel this way when reaching out on this platform. I can understand how inconvenient it is to have emails go to your spam when they shouldn’t be. We can certainly research this further for you as we are committed to providing our customers consistently with superior customer service and support. The great thing about working with us on this platform is the work we do is saved in writing and it's easy to follow up. We try to take advantage of this to put your experience first. To further assist, please send us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

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4 years ago

0

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fedup978

Forum issues daily

XfinityDena

fedup978

fedup978

XfinityGabriel

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