Visitor
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1 Message
Discrimination against those with Disabilities
I am an individual who has profound hearing loss who cannot communicate by auditory communication due to this disability. I'm forced to continue to be charged by your company despite trying to cancel for months because you refuse to accommodate those with hearing impairments and disabilities. It is discrimination and against the American with Disabilities Act. I’ve been charged hundreds of dollars in the meantime with no support or help from Xfinity. Just a “too bad we only allow callback with no accommodations or other options for you. Good luck with the deafness”
XfinityJustinM
Official Employee
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757 Messages
10 hours ago
Hello @aud.bean, our team is here to help! We don't require any calls, so it sounds like you have found the perfect channel. With that being said, i am sorry to hear that it has taken you such a long time to find us. We could have saved you from the frustration that you are dealing with. Additionally, our folks via the Xfinity assistant chat should be able to perform cancellations of service as well. No worries, we'll review your account and help with billing in any way that we can. Please feel free to send our team a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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