1 Message
complaint against Xfinity for a hearing impaired person
We have been on the phone for 2.5 hours and called 8 times trying to get to the disabilities office for phone support. The agents are all in the Philippines and have accents that I cannot understand. I have asked and asked and called the disabilities office only to get caught up in a automated loop. The agents we do get on the line have accents that make it very difficult for me to understand. I simply want to question the amount of money I am being charged when I am cancelling my service on the same day as I paid it via auto pay.
Why is this so difficult.?
Thank you for your help.
XfinityJeniece
Official Employee
•
2.2K Messages
3 months ago
Hey there,
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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