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stillbliss
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Saturday, November 30th, 2024 9:14 PM

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Closed Captioning still keeps turning off

It appears this has been an issue for people for years. Whenever we watch our DVR recorded shows and pause for even a moment, closed captioning turns itself off.

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1 year ago

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XfinityJorge

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1 year ago

 

stillbliss Hi! Thank you for reaching out and I am sorry to hear about the issues with our closed captioning that you are experianing. Our team is happy to work with you over this platform and we have your back. Can you please let us know if you have tried any troubleshootings steps previously trying to address this? 

 

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stillbliss

5 Messages

1 year ago

Also, before you all the silly questions ... yes, the setting is turned on in accessibility. Yes, my DVR box is updated. It updates every night.

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stillbliss

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Post publicly? I didn't know that I didn't.

1 year ago

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