Closed Captioning still keeps turning off

@XfinityJorge​ Sure, if you choose not to spell those out for the new people looking for the answer, I'll just say 'Sure'

@stillbliss Thanks for doing all that, we appreciate it and your efforts. If it goes unresolved, there is still help, and we want you to know you have support. Xfinity customers with a disability who use accessibility services, including closed captioning (CC), audio description and Voice Guidance, have access to a specially trained and dedicated customer support team through Comcast's Accessibility Support Center for Customers with Disabilities. Reach them with the live chat link I found for you here https://www.xfinity.com/xfinityassistant/?intent=other-style_accessibility-chat. 

@XfinityBenny​ 

I don't have a disability.

You could still speak to them as they have the most in depth knowledge of setting for like CC for our customers with disabilities. I would still be happy to see if I can find a setting that may be causing it to turn off when pausing. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Post publicly? I didn't know that I didn't.