‎user_57h7p3 | Xfinity Community Forum

The bill is not prorated after billing cycle

I have changed plan on May 5 and the bill has not been prorated since April 29 billing cycle. I was told that the prorated bill will show up after the billing cycle May 29 by a live agent and he also tole me there is a $23.65 credit after the billing cycle on May 29. However the bill is showing the

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The bill is not prorated after billing cycle

I have changed plan on May 5 and the bill has not been prorated since April 29 billing cycle. I was told that the prorated bill will show up after the billing cycle May 29 by a live agent and he also tole me there is a $23.65 credit after the billing cycle on May 29. However the bill is showing the

256

2

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Seasonal hold, but charged full price and auto paid

Hello, I requested seasonal hold in June 10 to Sept 16, and I have been charged the full price and auto paid the bill for June, July and Aug. I searched Xfinity web and can't find a place to send email. I am overseas and don't want to make an International call to Xfinity and I also did not find the

S

Hi, I got into the New message page, but your name XfinityMarcus is not in the pull down menu.

Seasonal hold, but charged full price and auto paid

Hello, I requested seasonal hold in June 10 to Sept 16, and I have been charged the full price and auto paid the bill for June, July and Aug. I searched Xfinity web and can't find a place to send email. I am overseas and don't want to make an International call to Xfinity and I also did not find the

S

BTW, where to send a private message with my full name and complete service address? Thanks.

Seasonal hold, but charged full price and auto paid

Hello, I requested seasonal hold in June 10 to Sept 16, and I have been charged the full price and auto paid the bill for June, July and Aug. I searched Xfinity web and can't find a place to send email. I am overseas and don't want to make an International call to Xfinity and I also did not find the

S

After talking to two agents for 1 hour and 14 minutes, I received a text for a link to set up seasonal hold. I already submitted the seasonal hold before June 9, 2023. I have repeated the fact several times to two agents. After the submission,

Seasonal hold, but charged full price and auto paid

Hello, I requested seasonal hold in June 10 to Sept 16, and I have been charged the full price and auto paid the bill for June, July and Aug. I searched Xfinity web and can't find a place to send email. I am overseas and don't want to make an International call to Xfinity and I also did not find the

S

Thanks a lot. I have found out the way to get a real person agent to call back to me. I am on hold right now and waiting for technical dept to sort things out.

Seasonal hold, but charged full price and auto paid

Hello, I requested seasonal hold in June 10 to Sept 16, and I have been charged the full price and auto paid the bill for June, July and Aug. I searched Xfinity web and can't find a place to send email. I am overseas and don't want to make an International call to Xfinity and I also did not find the

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Seasonal hold, but charged full price and auto paid

Hello, I requested seasonal hold in June 10 to Sept 16, and I have been charged the full price and auto paid the bill for June, July and Aug. I searched Xfinity web and can't find a place to send email. I am overseas and don't want to make an International call to Xfinity and I also did not find the

198

3

0

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