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About admcculloch
since
10-28-2015
03-15-2017
admcculloch
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11-03-2015
07:56 AM
I keep getting error code 12002 when I try to download more than three shows to my tablet. I have more than enough space on my tablet (I downloaded 5 shows yesterday). The code says I have reached the maximum downloads allowed on a device but Comcast says I am allowed 10 shows on the X1 platform. This just happened this morning. Customer support said to uninstall and reinstall the app and the problem would be solved. I did this and surprise surprise now I get the code after only downloading two shows!! THANKS COMCAST.
Anyone else have this problem all of a sudden?
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11-01-2015
03:37 PM
Still did not work. Additionally I restored my phone to factory settings and wiped everything off, reinstalled the app and still get the Good News message
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10-31-2015
10:34 PM
just uninstalled an re-installed app on my Samsung S5 phone.. Still get "Good News, XFinity TV is now available in your area. PLease call 1800-XFinity to Order" Message. My husband has the app on his Samsung Tablet and it works fine. It still is not working on my phone an I am furious - there are 4 shows stuck in limbo/my phone that I cannot access because they are downloaded to the phone, which I cannot access.
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10-31-2015
06:11 AM
I have called customer service over 6 times. They apparently elevated my issue on Wednesday and said a technician would call me with in 24 hours. NO ONE has reached out to me. This is absurd
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10-28-2015
02:19 PM
Comcast Chad,
Please add the code to my account. I have the same problem - I tried uninstalling and then re-installing and it did not work. I still get the "Good News" message. I have 4 shows downloaded to my phone but cannot access the app now.
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