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iPhone app shows not connected

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iPhone app shows not connected

My Acount app on iPhone shows my modem is not connected. I’ve been having Lag issues on games, while streaming movies etc. I’ve tried to self triage by unplugging power and coaxed cable and the problem still persist. Called customer Carr and honestly they were any help because all they wanted to try the unplug method.
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Expert

Re: iPhone app shows not connected

moved thread to the 'your home network' area of the forum from the my account app area.



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Expert

Re: iPhone app shows not connected

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!