Please feel free to post a question on the forums if you need help. You’ll want to start your own topic by clicking on the “New Message” button. The troubleshooting guide may provide some useful information.
You can watch a video on how to find your modem's power levels and event logs. It is also posted at the bottom of this page.
If you have problems with your internet dropping
Please include the following information with your post:
We are interested in your power levels (dBmV) and your Signal to Noise Ratio (SNR).
If you have speed issues
Please connect your computer directly to the modem/gateway via Ethernet. (no router, no WiFi)
Then include the following information with your post:
Visit https://mydeviceinfo.xfinity.com to determine your speed tier. After you log into your account, your speed tier will be displayed on the left-hand side of your screen. Alternatively, you can view the speed tier to which you are subscribed here. Sign in and scroll down to the data usage graph area.
Last edited: 09/07/18 @Nerd