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Zoom Meeting issues

moe63
Regular Visitor

Zoom Meeting issues

The other day i was thrown out of a zoom meeting several times. The message i saw said unstable internet. I made sure all devices in my home were off amd still kept happening.  I have been on meetings for hours before with no problems. I almost thought it ws the zoom pushing me off as i ws on for free. Is this issue with my internet or zooms

MNtundraRET
Expert

Re: Zoom Meeting issues


@moe63 wrote:

The other day i was thrown out of a zoom meeting several times. The message i saw said unstable internet. I made sure all devices in my home were off amd still kept happening.  I have been on meetings for hours before with no problems. I almost thought it ws the zoom pushing me off as i ws on for free. Is this issue with my internet or zooms


We have used Zoom a few times in last two weeks (from 3 to over 10 people for up to an hour, or more) with no problems. Do you have a fast enough broadband service to handle this type of ussage? It might be caused by too much traffic in your local area, all being on at the same time.


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EG
Expert

Re: Zoom Meeting issues


@moe63 wrote:

The other day i was thrown out of a zoom meeting several times. The message i saw said unstable internet. I made sure all devices in my home were off amd still kept happening.  I have been on meetings for hours before with no problems. I almost thought it ws the zoom pushing me off as i ws on for free. Is this issue with my internet or zooms


What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



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moe63
Regular Visitor

Re: Zoom Meeting issues

I have been on several times before no issues. My daughter was on zoom before me for her school for 6 hours no issues. I was wondering if my modem was over heated or something. I have a high speed internet so I know thats not the issue. Honetly I dont know how zoom keeps up with all the traffic.

EG
Expert

Re: Zoom Meeting issues

Posting the answers to the questions and the requested information may reveal something......



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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