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Xfinity throttling my internet then denies it.

EvilPNCKE
New Poster

Xfinity throttling my internet then denies it.

Okay so i wouldn't be stating this without having looked so very far into this. 

I have had technicians come out three times who all have some different excuse for why my internet is so slow when i pay for 1Gbps speeds. On 5 different speedtest sites I was showing consistent 200mbps, on xfinity's speedtest site i am showing 800mbps... I decided to then look a bit closer. When running a VPN on ANY speedtest site i show speeds of 600mbps+ on all devices. when i switch back seconds later off of a VPN i show back to <200mbps...So here is my question...

 

With knowing that there are laws that allow ISP's to throttle internet speeds as long as they are transparent about it, why lie, work in the shadows, and waste time and money bringing techs out for something that can't be fixed?

 

This is not network configuration either because i was able to convince the last tech to use a speedtest other than xfinity's service and we were able to see the same capped speeds. Please don't just delete this either because it would be very obvious that its happening at that point.

Jerry161
Contributor

Re: Xfinity throttling my internet then denies it.

I'm seeing something similar with the new XB7 gigabit modem. I'd suggest this--I upgraded to a Cat7 ethernet cable from a Cat6 and my speeds increased by 30%. Well worth it. I'll try the VPN though.

jlavaseur
Valued Contributor

Re: Xfinity throttling my internet then denies it.

I have never heard of or experienced a vpn that conducted speeds in excess of 600 Mbps, what is the name of it and what protocol do you use, very curious 

Gottahavit
Regular Contributor

Re: Xfinity throttling my internet then denies it.

One, concur, never seen a VPN(including work) that support 600mbps

two, that would mean thay they are throttling specifically the speedtest site because while on VPN they(probably) can't see where you are going but they could still throttle your traffic.

Jerry161
Contributor

Re: Xfinity throttling my internet then denies it.

I've upgraded my cable to a Cat8, and I'm finally getting speedtest speeds on some sites of 800+Mbps, using the Ookla speedtest as a Chrome extension on commercial sites. However, while I can get 800 on usps.com and nytimes.com, some sites seem to specifically go no higher than 200Mbps. I'll bet there are many sites and speedtests that themselves throttle at 200Mbps.

 

Gottahavit
Regular Contributor

Re: Xfinity throttling my internet then denies it.

So for speedtest sies, yes that happens

As for Some sittes not going over 200mbps, that its to be expected you can never (ok maybe not never)get gigabit speeds from a single connection to a singles web site.  Gigabit connections for consumers are really beneficial only with multiple users or you are downloading from multiples sites at once(like watching movie, downloading a game and working on VPN for work)

jlavaseur
Valued Contributor

Re: Xfinity throttling my internet then denies it.

So I got this 2,5 gig usb Ethernet adapter, not throttleing me

 

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Jerry161
Contributor

Re: Xfinity throttling my internet then denies it.

What brand and model of adapter is it?

jlavaseur
Valued Contributor

Re: Xfinity throttling my internet then denies it.

I got this one

https://www.vtop.shop/blogs/new-coming/drivergenius-2-5g-network-adapter

beware it had to run from a usb 3.0 port, if it's a usb 2.0 port, it only gets about 350 Mbps do to the limitation of the 2.0 port, i also have the Xb7 gateway, using the 2.5 gig Ethernet port on the back, cat 6 cable, 25 feet of it, Comcast just raised the speeds to 1200 Mbps, my equipment only had 1000 Mbps  network cards, so I figured why not take a chance, Amazon has a great return policy, a bonus is it works great in Linux also, so my old 1000 Mbps cards were maxed out at about 750+ Mbps, I assume it was because the limitations of the cards, I do have old wiring, I thought it could of been that, but it seems the speeds were always there,  I just needed the right network card/adapter that could easily handle the upgraded speeds, there are cheaper ones and more expensive ones

Jerry161
Contributor

Re: Xfinity throttling my internet then denies it.

I just ordered an internal 2.5Gb card and upgraded my cable to a Cat 8. The switch from a Cat6 to 8 made a huge difference, and hopefully the new card will too. Thanks.

 

jlavaseur
Valued Contributor

Re: Xfinity throttling my internet then denies it.

I will try the cat 8 as well, thanks for that tip, I was going to order a internal card but, both of my computers are from around 2011, I read tho that my particular computer the pci slots might not support that speed, that's why I tried the usb first, plus one is a laptop, let us know how the internal card works