Community Forum

Xfinity’s consistent outages

New Poster

Xfinity’s consistent outages

Ever since we’ve started using Xfinity, we’ve been getting outages at least twice a day. I as well as everyone else in the household is getting tired of this. It is truly getting out of hand. We’ve spoken to customer support on many occasions and they claim there’s nothing they can do and just give me credit. Why can’t you guys fix your service? The last few months have made me want to switch back to my old ISP and honestly if things don’t fix, I will do so and I’ll make sure I let everyone know that I tell everybody I know to switch or to stop using your service. (I am a big part of my community and have a good amount of influence) I’m outraged.
Expert

Re: Xfinity’s consistent outages

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

Post the requested info from here;


https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!