Contributor
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15 Messages
XBB24-A battery backup for XB6 (Arris TG3482G) blinking green for 3 days
I replaced my XBB1-A backup batter with a new XBB24-A and installed it following the directions. It started blinking green which apparently indicates "trying to pair with modem" but it has been blinking green for 3 days. When I logon to the modem http://10.0.0.1 it shows battery at 0% and no information. If I read the postings correctly, the light on the battery should blink green then turn to solid blue after pairing. What has gone wrong and how can I fix it?
mcamm1
Frequent Visitor
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17 Messages
6 years ago
I have the same issue with the XBBB1-A. It continues to bink green. Any ideas?
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mcamm1
Frequent Visitor
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17 Messages
6 years ago
thanks for the link but I had already read this one. It speaks to the status of the LED lights but did not suggest what to do if it keeps blinking green
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EG
Expert
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111.7K Messages
6 years ago
See if anything in this thread applies;
https://forums.xfinity.com/t5/Home-Phone-Service-Equipment/XB6-XBB1-A-Backup-Battery-Question/td-p/3163873
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EG
Expert
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111.7K Messages
6 years ago
Have you first tried power-cycling / re-starting the device ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
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EG
Expert
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111.7K Messages
6 years ago
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GunMillFarm
Contributor
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15 Messages
6 years ago
Which device are we talking about, the XB6 gateway or the XBB24-A backup battery for the XB6, or both? I did try resetting both and powering down/up both. I actually had an Xfinity installer/repair guy come to the house and try to figure it out. He had never seen an XBB24-A and he couldn't get it to work either. I'm genuinely confused why Comcast charged me $171 for this battery then refuses (is there any other appropriate word) to help me understand why the disconnect between my experience and the instructions. I also shouldn't have to resort to this slow, tedious way of trying to get answers to what I consider a simple, basic, installation question. I'm stymied and nonplussed. I appreciate your help, but it seems like you are grasping at straws.
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GunMillFarm
Contributor
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15 Messages
6 years ago
Do you mean into my XB6? Yes, in fact, this computer I'm using now is hard-wired into the XB6.
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GunMillFarm
Contributor
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15 Messages
6 years ago
Yes, very pokey, but I am into the Gateway. I clicked on Hardware...Battery but I'm still waiting for a response. VERY pokey!
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jweaver0312
Expert
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2.1K Messages
6 years ago
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jweaver0312
Expert
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2.1K Messages
6 years ago
Default Login:
username: admin
password: password (case-sensitive)
If it is your first time logging in you will be forced to change that password.
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mcamm1
Frequent Visitor
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17 Messages
6 years ago
I know that you are not a CC employee and appreciate you trying to help.. I have done a reset on both and nothing seems to work. Maybe they changed the firmware in the SB6 and the battery no longer displays the power LED color. That said, when I unplug the battery from the AC the SB6 continues to give me dial tone for many hours. So it does seem to work. It just does not show the right LED etc.
When I plug the power back in to the battery the SB 6 contines to provide dial tone but the rest of the functions (wifi etc) never come back.
Can anyone from Comcast help?
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GunMillFarm
Contributor
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15 Messages
6 years ago
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jweaver0312
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2.1K Messages
6 years ago
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GunMillFarm
Contributor
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15 Messages
6 years ago
Do you mean this?
Gateway > Hardware > Wireless
View information about the Gateway's wireless components. Wi-Fi: The Gateway provides concurrent 2.4 GHz and 5 GHz for Wi-Fi connections.
Wi-Fi: The Gateway provides concurrent 2.4 GHz and 5 GHz for Wi-Fi connections.
Wi-Fi LAN port (2.4 GHZ)
Wi-Fi LAN port (5 GHZ)
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Paraniod
Gold Problem Solver
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3.7K Messages
6 years ago
Maybe not related, I do remember replacing a battery in an Arris device (not this model}. It started off by doing a self test, then fully discharging and recharging over a number of days.
Could be doing something similar?
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