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fdarilek7
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4 Messages

Friday, October 18th, 2019 5:00 PM

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Wifi Keeps disconnecting same time every few days

I keep having issues with my Wifi disconnecting. The only reason I even know it's happening is my security system beeps when Wifi goes out. I started logging each time it happens and so far its it's happened on 10/10, 10/12, 10/13 and now today all around 5:30pm time frame. Prior to it happening during the day it used to happen once a month around 3am and wake everyone in the house up. What is going on?! Every time I call I can never get any answers.

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5 years ago

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Coreyb89

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5 Messages

6 years ago

I have the same problem. No one knows what's going on and I've had the modem replaced at least 4 times. Just get told the same thing everytime I call."your modem and signal are well within their parameters" getting sick of this

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fdarilek7

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4 Messages

6 years ago

Yes! I have had my modem replace 2x too and same thing! They do all the dianetics and everything is fine but they say it's my modem and send someone to replace it. Makes no sense! I wish I could actually talk to someone in my area who may actually know what's going on instead of someone cross country who has no clue!

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Coreyb89

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5 Messages

6 years ago

My house is built with metal studs. Even my computer which is hard wired will stop working. So I know it's not the wifi, it's the internet connection

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Coreyb89

New Poster

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5 Messages

6 years ago

Yeah I know. I've tried calling. They just replace my modem and it works for about a week and does it again. They've replaced my modem 4 times in 2 years. No one knows what's going on. Thanks though

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Coreyb89

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5 Messages

6 years ago

I've ran new lines and eliminated all splices except for the booster they installed right off of the main line that comes in the home. They say my signal is great

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BruceW

Gold Problem Solver

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26.5K Messages

6 years ago

@Coreyb89 wrote: ... Even my computer which is hard wired will stop working. ...

Network connection problems that affect both Ethernet and Wifi devices are often due to poor coax connections, usually in or near your home.

If you want to troubleshoot this yourself, please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts, especially downstream power levels and SNR, upstream power levels, and error log.

If you can't find the problem or you'd rather have Comcast do the troubleshooting and they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). If the trouble is due to a faulty Comcast rental device, or anything outside your home, you shouldn't be charged.

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fdarilek7

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4 Messages

6 years ago

They have also reran lines in our house too saying that was the problem and endless phone calls saying everything in their end looks fine. It's 100% something on Comcast's end if it's going out at the same time each time. I could see if it was random but it's not. Maybe some type of system update? Or resetting or testing of some sort on their end? Most people probably have no idea it's happening, I only know because my dang security system is loud when it disconnects from wifi lol!

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BruceW

Gold Problem Solver

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26.5K Messages

6 years ago

@fdarilek7 wrote: ... It's 100% something on Comcast's end ...

That's certainly possible, but they're unlikely to look into that possibility until a service tech has visited your home. You have decide which is most painful: putting up with the alarm trips, or (probably) paying for a service visit. It's the tech's job to pass the problem up the line if they find a problem and can't fix it.

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fdarilek7

New Poster

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4 Messages

6 years ago

I have had several tech visits. As I have stated before, they will either tell me my modem is bad and replace it (it's been replaced 2x already) or tell me wires are bad (also replaced). When I call the call center they tell me everything is fine on their end. Thankfully the annoying beeping of the security system is my only concern, however, if the outages were affecting my work I would be rather upset. I just merely posted my concern to see if anyone else has had the same problem and if they had any answers and so far I see Corey and I are on the same page that something is going on and it's not the modem or wiring.

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Cookies001

Frequent Visitor

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22 Messages

6 years ago

Ditto. The drops also affect wired, however it's very odd behavior.  It acts like things are suddenly blocked for spilt seconds at a time and devices will not recover from the instances unless you manually force them in to doing so. 

tech visits are useless, they will tell yiu the hardware is all good. These issues never happened with us until we upgraded our plan to a faster speed and got forced in to the newer hardware.  

it's like something was flipped on the connection throttling and managing the traffic in a way that is trying to constantly minimize the data usage at any one time.  

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Plymouth1997

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1 Message

5 years ago

I’ve had a similar experience.... you guys ever figure out the issue?

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EG

Expert

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111.5K Messages

5 years ago

@Plymouth1997 

 

Please create your own new topic here on this board detailing your issue. Dead thread from last year now being closed.

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