Why Do I Have to Reboot 2-3 Times a Day?

Hi, guys,

We upgraded to the Gig-speed internet some time ago, along with getting rid of our aging Arris router to the new technicolor one you see in the commercials. We also got xFi Pods (3) to help with dead spots as our house is thick walls and brick made before connectivity was a thing. The Pods do help (when the internet works).

Anyway, we have a problem with the internet connection dropping randomly several times per day. The router still puts out a WiFi signal, but there's just no connection to the internet and we will get an error on our phones (WiFi network not connected to the internet, use cellular data, etc). If you wait it out, it will come back on but more often that not, I am manually going to the router and cutting power then turning back on.

It doesn't really matter what I do, we still have these connectivity issues and don't really know the cause. I've checked what cables I can see; the router is in the back of the house where the cable comes in, so as far as I can see the cable comes straight in from outside to the router; no splitters.

Any thoughts would be appreciated. Thanks!

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Responses

EG

Expert

•

103.5K Messages

4 years ago

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

0

Jason2835

New Poster

•

5 Messages

4 years ago

IndexLock StatusFrequencySNRPower LevelModulation

Downstream

Channel Bonding Value

30

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

31

32

Locked

621 MHz

441 MHz

447 MHz

453 MHz

459 MHz

465 MHz

471 MHz

477 MHz

483 MHz

489 MHz

507 MHz

513 MHz

519 MHz

525 MHz

531 MHz

537 MHz

543 MHz

549 MHz

555 MHz

561 MHz

567 MHz

573 MHz

579 MHz

585 MHz

591 MHz

597 MHz

603 MHz

609 MHz

615 MHz

693 MHz

627 MHz

633 MHz

635600000

41.3 dB

42.1 dB

41.9 dB

42.0 dB

42.1 dB

42.2 dB

42.1 dB

42.0 dB

42.2 dB

42.0 dB

42.1 dB

42.0 dB

41.8 dB

41.9 dB

41.8 dB

41.9 dB

41.8 dB

41.9 dB

41.7 dB

40.9 dB

40.7 dB

41.6 dB

NA

2.9 dBmV

-1.4 dBmV

-1.8 dBmV

-1.6 dBmV

-1.2 dBmV

0.8 dBmV

0.7 dBmV

0.4 dBmV

0.1 dBmV

0.4 dBmV

0.3 dBmV

0.4 dBmV

0.5 dBmV

1.0 dBmV

1.1 dBmV

1.2 dBmV

1.4 dBmV

1.6 dBmV

1.7 dBmV

1.9 dBmV

2.0 dBmV

2.2 dBmV

2.3 dBmV

2.4 dBmV

2.7 dBmV

2.6 dBmV

2.2 dBmV

2.7 dBmV

3.0 dBmV

NA

256 QAM

OFDM

256 QAM

OFDM

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

Upstream	Channel Bonding Value
1	2	3	4
Locked	Locked	Locked	Locked
36 MHz	30 MHz	23 MHz	17 MHz
5120	5120	5120	5120
46.8 dBmV	46.5 dBmV	46.0 dBmV	45.3 dBmV
QAM	QAM	QAM	QAM
ATDMA	ATDMA	ATDMA	ATDMA

0

Jason2835

New Poster

•

5 Messages

4 years ago

Thanks for replying, EG. Not sure if what I posted is the right thing; where would I find the SNR ratio report?

0

Jason2835

New Poster

•

5 Messages

4 years ago

Wi-Fi Spectrum Analyzer Data

Band Channel MAC SSID SignalLevel Mode Security MaxRate

2.4GHz	1	80:3F:5D:BF:2C:B3	Fios-d7PcS_EXT2.4G	-13 dBm	B G N	WPA2	1,2,5.5,11,9,18,36,54,6,12,24,48,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
C6:98:5C:5A:DC:6F		-4 dBm	B G N	WPA2	1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
B8:F8:53:0D:54:CD	Fios-d7PcS	-16 dBm	B G N	WPA2	1,2,5.5,11,18,24,36,54,6,9,12,48,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600
6	8E:49:62:41:A9:C3		-11 dBm	G N	WPA2	6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72
6A:66:85:04:6F:E9		-34 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
9A:9D:5D:82:EE:05		-4 dBm	G N AC	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
2A:66:85:04:6F:E9		-34 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
3A:66:85:04:6F:E9	LOVENEST_VII	-34 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
5A:66:85:04:6F:E9		-34 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
11	F8:A0:97:8B:54:07	McCullough28	-8 dBm	B G N	WPAWPA2	1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
3A:A0:97:8B:54:07		-12 dBm	B G N	WPAWPA2	1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
5A:66:85:04:6F:95		-18 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
3A:66:85:04:6F:95	LOVENEST_VII	-18 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
3A:66:85:04:71:65	LOVENEST_VII	-24 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
0A:A0:97:8B:54:07	xfinitywifi	-9 dBm	B G N	None	1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
6A:66:85:04:6F:95		-17 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
6A:66:85:04:71:65		-27 dBm	G N	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300
1A:A0:97:8B:54:07		-12 dBm	B G N	WPAWPA2	1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
5GHz	157	3A:66:85:04:71:66	LOVENEST_VII	-19 dBm	A N AC	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,65,130,195,260,390,520,585,650,780,867
3A:66:85:04:6F:EA	LOVENEST_VII	-22 dBm	A N AC	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,65,130,195,260,390,520,585,650,780,867
3A:66:85:04:6F:96	LOVENEST_VII	-9 dBm	A N AC	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,65,130,195,260,390,520,585,650,780,867
2A:66:85:04:6F:EA		-22 dBm	A N AC	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,65,130,195,260,390,520,585,650,780,867
5A:66:85:04:6F:96		-9 dBm	A N AC	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,65,130,195,260,390,520,585,650,780,867
2A:66:85:04:71:66		-18 dBm	A N AC	WPA2	6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,65,130,195,260,390,520,585,650,780,867

0

Jason2835

New Poster

•

5 Messages

4 years ago

IndexUnerrored CodewordsCorrectable CodewordsUncorrectable Codewords

CM Error Codewords
1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32
4119651569	4119355473	4119368650	4119381450	4119393386	4119405098	4119417781	4119426691	4119445585	4119457936	4119468930	4119480476	4119494369	4119506051	4119515084	4119528947	4119547533	4119559775	4119556059	4119566789	4119555870	4119564672	4119578464	4119590567	4119601910	4119613753	4119622639	4119631584	4119639205	546141152	4119643825	4119651569
209	459	447	479	444	421	454	365	409	408	386	337	461	300	400	358	379	321	408	285	316	283	300	251	264	232	261	230	270	472246269	210	209
529	669	840	695	728	738	757	698	694	790	581	890	659	675	758	672	688	689	829	599	730	609	797	644	685	611	676	618	589	58	696	529

0

EG

Expert

•

103.5K Messages

4 years ago

The modem's signal stats are good. Are there any modem RF signal error log entries being shown ? If so, please post them as well.

0

Your Home Network

Jason2835

Why Do I Have to Reboot 2-3 Times a Day?

EG

Jason2835

Jason2835

Jason2835

Jason2835

EG

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