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Third party modem and router

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New Poster

Third party modem and router

I just bought a NetGear CM 500 modem which is compatible with Xfinity service to replace the one I am renting from Xfinity.   However, there is no port on the back for a phone line.  It has a Cable/Internet, Ethernet and power port but no phone jack.  Can I use this modem or do I have  to get something else?

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Diamond Problem Solver

Re: Third party modem and router

Something else
https://www.xfinity.com/support/devices/#unauth

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New Poster

Re: Third party modem and router

Sounds like you bought a cable modem and you need a DSL modem. They are different types.

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Expert

Re: Third party modem and router


@tubbs7777777 wrote:

Sounds like you bought a cable modem and you need a DSL modem. They are different types.


I believe that they are talking about needing an eMTA ?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gold Problem Solver

Re: Third party modem and router


@CCAndrew wrote: ... https://www.xfinity.com/support/devices/#unauth

On the Devices page, be sure to select the "Voice/Telephone enabled" checkbox.

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Contributor

Re: Third party modem and router

Yep, need to get the Netgear CM500V if looking for the closest product with voice to what you bought.