TG3482G modem resetting multiple times per day

Hello, thank you for taking the time to reach out on this platform and giving me a chance to help you. I can only imagine your frustrations with that many resets, so let's roll up our sleeves and get to work together. I understand you're using your own router along with your modem, have you attempted to remove your router and just use the Xfinity modem? Our equipment is top-notch and has a built-in router, so you're always good to go with just your Xfinity modem. Plus we test our equipment thoroughly to make sure you're getting a device that is up to our standards.

Here are the event logs from the last week.

DHCPv4[32179]: 72001001-DHCPv4 Provision - Completed
2021/2/09 21:45:20 Informational

ti_dhcp6c[32372]: 72001002-DHCPv6 Provision - Completed
2021/2/09 21:45:16 Informational

ti_dhcp6c[32372]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/09 21:45:14 Critical

ti_dhcp6c[32372]: 72001011-DHCPv6 - Missing Required Option 24
2021/2/09 21:45:14 Critical

ti_dhcp6c[32372]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Wed Feb 10 03:45:13 2021
2021/2/09 21:45:14 Critical

ti_dhcp6c[32372]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/09 21:45:13 Critical

ti_dhcp6c[32372]: 72001011-DHCPv6 - Missing Required Option 24
2021/2/09 21:45:13 Critical

ti_dhcp6c[32372]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Wed Feb 10 03:45:12 2021
2021/2/09 21:45:13 Critical

eRouterEvents[31448]: 72003004-eRouter enabled as Dual Stack
2021/2/09 21:45:11 Informational

eRouterEvents[16841]: 72003001-eRouter is administratively disabled
2021/2/09 21:44:09 Informational

eRouterEvents[16841]: 72003004-eRouter enabled as Dual Stack
2021/2/09 21:44:08 Informational

DHCPv4[25676]: 72001020-DHCPv4 - IP Address Released
2021/2/09 21:44:08 Informational

DHCPv4[25676]: 72001001-DHCPv4 Provision - Completed
2021/2/09 08:29:57 Informational

ti_dhcp6c[25737]: 72001002-DHCPv6 Provision - Completed
2021/2/09 08:29:55 Informational

ti_dhcp6c[25737]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/09 08:29:53 Critical

ti_dhcp6c[25737]: 72001011-DHCPv6 - Missing Required Option 24
2021/2/09 08:29:53 Critical

ti_dhcp6c[25737]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Feb 9 14:29:52 2021
2021/2/09 08:29:53 Critical

ti_dhcp6c[25737]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/09 08:29:52 Critical

ti_dhcp6c[25737]: 72001011-DHCPv6 - Missing Required Option 24
2021/2/09 08:29:52 Critical

ti_dhcp6c[25737]: 72001004-DHCPv6 Provision - 2 Retries Attempted with Last attempt at Tue Feb 9 14:29:50 2021
2021/2/09 08:29:52 Critical

ti_dhcp6c[25737]: 72001004-DHCPv6 Provision - 1 Retries Attempted with Last attempt at Tue Feb 9 14:29:49 2021
2021/2/09 08:29:50 Critical

eRouterEvents[25609]: 72003004-eRouter enabled as Dual Stack
2021/2/09 08:29:48 Informational

eRouterEvents[23092]: 72003001-eRouter is administratively disabled
2021/2/09 08:28:39 Informational

eRouterEvents[23092]: 72003004-eRouter enabled as Dual Stack
2021/2/09 08:28:38 Informational

DHCPv4[8708]: 72001020-DHCPv4 - IP Address Released
2021/2/09 08:28:38 Informational

DHCPv4[8708]: 72001001-DHCPv4 Provision - Completed
2021/2/09 01:06:54 Informational

ti_dhcp6c[8767]: 72001002-DHCPv6 Provision - Completed
2021/2/09 01:06:50 Informational

ti_dhcp6c[8767]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/09 01:06:47 Critical

ti_dhcp6c[8767]: 72001011-DHCPv6 - Missing Required Option 24
2021/2/09 01:06:47 Critical

ti_dhcp6c[8767]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Feb 9 07:06:46 2021
2021/2/09 01:06:47 Critical

ti_dhcp6c[8767]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/09 01:06:46 Critical

ti_dhcp6c[8767]: 72001011-DHCPv6 - Missing Required Option 24
2021/2/09 01:06:46 Critical

eRouterEvents[8618]: 72003004-eRouter enabled as Dual Stack
2021/2/09 01:06:45 Informational

eRouterEvents[5917]: 72003001-eRouter is administratively disabled
2021/2/09 01:05:31 Informational

eRouterEvents[5917]: 72003004-eRouter enabled as Dual Stack
2021/2/09 01:05:30 Informational

DHCPv4[23940]: 72001020-DHCPv4 - IP Address Released
2021/2/09 01:05:30 Informational

ti_dhcp6c[24005]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/07 18:55:56 Critical

ti_dhcp6c[24005]: 72001011-DHCPv6 - Missing Required Option 82
2021/2/07 18:55:56 Critical

ti_dhcp6c[24005]: 72001011-DHCPv6 - Missing Required Option 24
2021/2/07 18:55:56 Critical

ti_dhcp6c[24005]: 72001009-DHCPv6 - No Advertise or Reply Received 1 times
2021/2/07 18:55:56 Critical

Those are great questions! Before I get to those, I wanted to let you know that you can use your own modem and still get Unlimited data. What changes is the availability of xFI's built-in advanced security, access to the Xfinity app, and the price point for Unlimited data. 

In response to your questions, it does look like some of your signals are reporting with errors and level issues. We'd be happy to troubleshoot further to see if we can get to the bottom of this today! 

For this and to address your drop line, please send me a private message and include your first and last name and service address. To send me a Private Message, please click my name "ComcastMacey" and click "Send Message".

@ComcastMarcos 

I have only used the xfi modem in bridge mode as i did with my (non-comcast customer owned) modem prior to being required to use the XFI modem to receive unlimited data.  I did not have issues using my own equipment prior to the XFi modem.  

Couple of questions:

1) Do these values look ok for this equipment?

2) How do I get someone out to replace my Coax from the pole to my house.  There are many coax wires haning off the junction where my old wire hits the main pole Comcast line.  My wire between the pole and my house also looks to be weathered and possibly frayed.

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@chitownbear wrote:

Couple of questions:

1) Do these values look ok for this equipment?

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FWIW, the power levels and the SNR's are all well within specs.

The error log entries are unhelpful as they are router component errors / events, not cable modem RF error log entries.

Glad you got it squared away ! Now closing your topic.