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Hello, thank you for taking the time to reach out on this platform and giving me a chance to help you. I can only imagine your frustrations with that many resets, so let's roll up our sleeves and get to work together. I understand you're using your own router along with your modem, have you attempted to remove your router and just use the Xfinity modem? Our equipment is top-notch and has a built-in router, so you're always good to go with just your Xfinity modem. Plus we test our equipment thoroughly to make sure you're getting a device that is up to our standards.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Those are great questions! Before I get to those, I wanted to let you know that you can use your own modem and still get Unlimited data. What changes is the availability of xFI's built-in advanced security, access to the Xfinity app, and the price point for Unlimited data.
In response to your questions, it does look like some of your signals are reporting with errors and level issues. We'd be happy to troubleshoot further to see if we can get to the bottom of this today!
For this and to address your drop line, please send me a private message and include your first and last name and service address. To send me a Private Message, please click my name "ComcastMacey" and click "Send Message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@chitownbear wrote:Couple of questions:
1) Do these values look ok for this equipment?
FWIW, the power levels and the SNR's are all well within specs.
The error log entries are unhelpful as they are router component errors / events, not cable modem RF error log entries.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Glad you got it squared away ! Now closing your topic.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
