New Poster
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2 Messages
Slow internet
I just bought a new modem to handle the 200 Mbps internet I'm paying for, but I'm not getting any better speeds. I get maybe 70 Mbps when I run a speed test. I've reset all the equipment multiple times. Why am I not even getting half of what I'm paying for? And I'm testing it with a wired connection, so it's not just because I'm on wifi.
EG
Expert
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111.6K Messages
5 years ago
What do you get with a direct connection to the cable modem (no router in the mix) ?
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BrandonP
Contributor
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92 Messages
5 years ago
What model/brand router do you have? The router does most of the work. Modem doesn't make much difference, it works or it doesn't.
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JPark1
New Poster
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2 Messages
5 years ago
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BrandonP
Contributor
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92 Messages
5 years ago
You're probably due for an upgrade, unfortunately. I had netgear N600 router with similar speed issues. When I replaced my router this week, no more speed issues.
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EG
Expert
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111.6K Messages
5 years ago
https://forums.xfinity.com/t5/Your-Home-Network/Slow-internet/m-p/3321157/highlight/true#M319536
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