Frequent Visitor
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20 Messages
Silicon valley - Palo alto - multiple IP address on comcast internet
Please help me add a 2nd IP address to my comcast service.
Thanks,
VK
Frequent Visitor
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20 Messages
Please help me add a 2nd IP address to my comcast service.
Thanks,
VK
EG
Expert
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103.5K Messages
4 years ago
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jav6joev
Gold Problem Solver
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2.2K Messages
4 years ago
Other threads indicate a Business Account is required to have multiple IP addresses.
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vikas_kedia
Frequent Visitor
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20 Messages
4 years ago
An additional dynamically assigned IP will do.
Thanks,
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EG
Expert
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103.5K Messages
4 years ago
First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;
https://www.xfinity.com/support/rate-card/
It's a PDF.
Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".
If nothing is listed then it's likely to have been discontinued in your local market area.
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vikas_kedia
Frequent Visitor
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20 Messages
4 years ago
The rate card does not mention "Additional IP addresses"
What are my options ?
Thanks,
ps. Here is the direct link to the silicon valley rate card for comcast
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EG
Expert
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103.5K Messages
4 years ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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Xfinity_Support
Official Employee
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1K Messages
4 years ago
Thanks for reaching out VK!
Select markets will allow a second IP address for residential accounts. Let's check to see if you live in one of those markets!
Please send me a private message with your full name for help. Just click my name (Comcast_Support) and then on the next page, you'll see an option to send a private message on the right.
Ken
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vikas_kedia
Frequent Visitor
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20 Messages
4 years ago
@Comcast_Support my account number is
I have also sent you a private message.
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vikas_kedia
Frequent Visitor
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20 Messages
4 years ago
@Latoque thanks for letting me know.
@Comcast_Support did you get my private message ?
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EG
Expert
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103.5K Messages
4 years ago
Latoque ??
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vikas_kedia
Frequent Visitor
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20 Messages
4 years ago
@Comcast_Support I am waiting for your reply to my private message.
Thanks,
VK
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