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Second IP Address Needed For SB8200

sonarani
New Poster

Second IP Address Needed For SB8200

Hello,

 

I just got a Arris SB8200 and trying to use the second port. I feel stuck in the middle with Comcast and Arris. Arris is saying talk to Comcast and Comcast is saying talk to Arris. I just want my second port to work. Not sure what to do anymore!!! Please help!

 

thank you,

jav6joev
Bronze Problem Solver

Re: Second IP Address Needed For SB8200


@sonarani wrote:

Hello,

 

I just got a Arris SB8200 and trying to use the second port. I feel stuck in the middle with Comcast and Arris. Arris is saying talk to Comcast and Comcast is saying talk to Arris. I just want my second port to work. Not sure what to do anymore!!! Please help!

 

thank you,


Have you searched this Forum for 'second IP address' to see related threads and how others might have had their issue resolved?  See: https://forums.xfinity.com/t5/Your-Home-Network/Obtaining-a-second-IP-Address/m-p/3321715

Joe V
(not a Comcast employee, just another paying customer)
EG
Expert

Re: Second IP Address Needed For SB8200


@sonarani wrote:

Hello,

 

I just got a Arris SB8200 and trying to use the second port. I feel stuck in the middle with Comcast and Arris. Arris is saying talk to Comcast and Comcast is saying talk to Arris. I just want my second port to work. Not sure what to do anymore!!! Please help!

 

thank you,


First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

 

https://www.xfinity.com/support/rate-card/

 

It's a PDF.


Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

 

If nothing is listed then it's likely to have been discontinued in your local market area.

 



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