Second IP Address Needed For SB8200

[sonarani]

Hello,

I just got a Arris SB8200 and trying to use the second port. I feel stuck in the middle with Comcast and Arris. Arris is saying talk to Comcast and Comcast is saying talk to Arris. I just want my second port to work. Not sure what to do anymore!!! Please help!

thank you,

[jav6joev]

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@sonarani wrote:

Hello,

I just got a Arris SB8200 and trying to use the second port. I feel stuck in the middle with Comcast and Arris. Arris is saying talk to Comcast and Comcast is saying talk to Arris. I just want my second port to work. Not sure what to do anymore!!! Please help!

thank you,

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Have you searched this Forum for 'second IP address' to see related threads and how others might have had their issue resolved?  See: https://forums.xfinity.com/t5/Your-Home-Network/Obtaining-a-second-IP-Address/m-p/3321715

[EG]

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@sonarani wrote:

Hello,

I just got a Arris SB8200 and trying to use the second port. I feel stuck in the middle with Comcast and Arris. Arris is saying talk to Comcast and Comcast is saying talk to Arris. I just want my second port to work. Not sure what to do anymore!!! Please help!

thank you,

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First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;

https://www.xfinity.com/support/rate-card/

It's a PDF.

Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".

If nothing is listed then it's likely to have been discontinued in your local market area.