Regular Visitor
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4 Messages
Obtaining a second IP Address
Hello,
I've checked the PDF and an extra IP isn't listed as an available option in my area but I'd like to see if is actually possible as others have had luck in the past. I have a SB8200 and would like to utilize the second Ethernet port.
I've seen others have success on the forum with these requests and hope someone is able to assist.
Thank you and I hope you're all staying safe and healthy.
I've checked the PDF and an extra IP isn't listed as an available option in my area but I'd like to see if is actually possible as others have had luck in the past. I have a SB8200 and would like to utilize the second Ethernet port.
I've seen others have success on the forum with these requests and hope someone is able to assist.
Thank you and I hope you're all staying safe and healthy.
Accepted Solution
CCTambrey
Gold Problem Solver
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3.4K Messages
5 years ago
Hello, Bstevens23!
We appreciate you reaching out to us about getting a second IP. This feature is not something that is typically available for residential customers at this time, but I would be more than happy to check your area just to be sure. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
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EG
Expert
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111.5K Messages
5 years ago
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
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Bstevens23
Regular Visitor
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4 Messages
5 years ago
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Bstevens23
Regular Visitor
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4 Messages
5 years ago
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EG
Expert
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111.5K Messages
5 years ago
The employees are swamped. Hang tight.
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